Customer Marketing Manager
Who are we?
We simplify online order management to help restaurants, cloud kitchens and food chains around the world become faster, smarter and more connected, so they can serve even more delicious food to their customers.
With real-time insights they can manage inventory, track revenue growth, automatically update stock, adjust menus globally and spot new opportunities across platforms with ease.
Who we work with
Food delivery platforms such as Deliveroo, Uber Eats, Doordash, Delivery Hero and customers such as Taco Bell, Burger King, KFC, Unilever and your local takeaway too!
Located in our hubs across Europe, North America, South America, Australia and the Middle East we currently have over 250 people and are growing rapidly. Our people are ambitious, take ownership and celebrate success with the entire team. Because we have a deep level of respect for each other, there is always room to learn and develop.
Reason for the role
Given our ambitious global growth plans, we are looking to hire a Customer Marketing Manager who will drive multi-channel customer campaigns throughout all stages of the customer journey. The role requires a passion for technology and its capacity to make a difference in the life of our customers. In addition, the role requires a very strong attention to detail and someone who is very customer-focused.
As part of the Global Marketing team, this role will work closely with a wide range of stakeholders, including Customer Success, Product, and regional marketing teams across EMEA and the Americas.
Tasks and responsibilities
Developing and amplifying engaging campaigns that drive retention, expansion and advocacy by our customers.
Securing strong executive alignment through CAB with strategic customers to provide guidance and input on our products’ and services’ ways to solve industry challenges.
Creating strategies for engaging customers to optimize onboarding, drive product adoption and fuel upsell opportunities
Managing integrated customer campaigns to meet retention, loyalty, advocacy, and growth objectives
Working closely with our customer success team and account managers to better understand the correct touch-points and best ways to drive results
Interviewing customers to create compelling customer stories and share their success
Partnering with the Growth marketing team to measure and report on the performance of global and local customer marketing campaigns
Identifying best practices and helping to optimize results across all markets
A track record of successfully scaling Marketing (5+ years) in the tech or food and bev sector
3+ of customer marketing experience, having successfully developed and managed customer relationship
Deep understanding of customer roles, personas and buyer segmentation
Natural storyteller with ability to bring people together to understand needs, identify opportunities and learn faster through feedback
Experience of working with a high growth or scaling business, having implemented a successful customer/community-focused marketing plan
Experience using multi-channel approaches to identify, capture and nurture marketing qualified leads through the sales funnel from pre-pipeline all the way through to Closed-Won
You thrive when delivering within an independent, high energy environment where tasks, priorities, and projects change rapidly.
You take initiatives, you’re a self-starter and you act with confidence and conviction
You are ambitious and driven to accomplish your goals
You are a team player who thrives in global environments
You have a strong attention to detail
Available to travel up to 20% of the time across Americas and Europe
What we offer?
- All our employees receive stock options
- We want to support everyone. We offer flexibility around working hours, locations and office days.
- Diverse international team; regular company and team events
- Transparency and visibility including a weekly company sprint on vision, strategy, roadmap and progress
- Constantly innovating product with weekly releases, constant new features and incremental optimisations
- An early position in a scaling international startup with strong growth plans
- Be a part of solving some of the biggest challenges facing the global food tech market
Please fill in your details and share your CV with us using the below form.