Customer Success Manager

Customer Success

Job Type

permanent

Location

Ghent, Belgium

Who are we?

Deliverect is in hyper-growth! As a global SaaS Soonicorn, our mission is to be the backbone of on-demand food, with over 45 million orders completed, operating in 11 countries and rising.

We simplify online order management to help restaurants, cloud kitchens and food chains around the world become faster, smarter and more connected, so they can serve even more delicious food to their customers. 

With real-time insights they can manage inventory, track revenue growth, automatically update stock, adjust menus globally and spot new opportunities across platforms with ease.


Reason for the role

The role of the Customer Success Manager is to be the voice of our customers. Through collaboration with key stakeholders and the Customer Success team at Deliverect, will play an important role in the evolution of Deliverect’s Product, Platform and Services.

Tasks and responsibilities

  • Maintain Deliverect’s SMB and Mid-Market business in terms of recurring revenue and customer base.

  • Drive predictability of retention and growth through defining a customer journey for each segment and understanding of each customer's progress towards full value realisation.

  • Coordinate with internal resources to create actionable insight around the customer journey, usage, outcomes and overall account health

  • Serve as thought leader, advocate and partner to our customers. Coordinate between the customer and Deliverect internal teams.

  • Manage renewals and contract negotiations.


Job Requirements

  • Have been in a similar Customer Success role or within Account Management

  • Have experience managing high-value customers relationships in pre, post-sales or deployment to drive adoption

  • Working effectively with cross-functional teams in an organisation and supporting teams to grow and achieve results.

  • You have good problem-solving skills, a positive approach to challenges, and can to work independently in a remote team


What we offer?

  • A very exciting position in close collaboration with a highly professional team

  • High level of responsibility with plenty of leeway

  • Flexible working location

  • International team with lot of different nationalities and regular company & team events

  • Lively and open company culture with flat hierarchies and short chains of command

  • A market-leading and cutting-edge Delivery software (SaaS) with an exciting & international customer base

  • One of the most exciting start-ups in Europe led by veteran entrepreneurs ready to disrupt the Hospitality world once again!

  • Fresh fruit, a fridge and freezer filled with food, various types of cereal, coffee, tea and Friday drinks


Equal Opportunities

We value strength from diversity, embracing our differences by working together within a safe and inclusive working environment. You are welcome at Deliverect for who you are, no matter where you come from or what you look like. Our workplace is for everyone. We are committed to treating everyone fairly and equally. If you need any support during our recruitment process, please get in touch talent@deliverect.com.

Apply today!

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