Customer Marketing Manager

Marketing

Job Type

permanent

Location

Ghent, Belgium

Who are we?

Deliverect is in hyper-growth! As a global SaaS Soonicorn, our mission is to be the backbone of on-demand food, with over 45 million orders completed, operating in 11 countries and rising.


We simplify online order management to help restaurants, cloud kitchens and food chains around the world become faster, smarter and more connected, so they can serve even more delicious food to their customers.


With real-time insights they can manage inventory, track revenue growth, automatically update stock, adjust menus globally and spot new opportunities across platforms with ease.


Who we work with

Food delivery platforms such as Deliveroo, Uber Eats, Doordash, Delivery Hero and customers such as Taco Bell, Burger King, KFC, Unilever and your local takeaway too!

 Our People

Located in our hubs across Europe, North America, South America, Australia and the Middle East we currently have over 250 people and are growing rapidly. Our people are ambitious, take ownership and celebrate success with the entire team. Because we have a deep level of respect for each other, there is always room to learn and develop.



Reason for the role

Given our ambitious global growth plans, we are looking to hire a Customer Marketing Manager who will drive multi-channel customer campaigns throughout all stages of the customer journey. The role requires a passion for technology and its capacity to make a difference in the life of our customers. In addition, the role requires a very strong attention to detail and someone who is very customer-focused. 

As part of the Global Marketing team, this role will work closely with a wide range of stakeholders, including Customer Success, Product, and regional marketing teams across EMEA and the Americas. 


Tasks and responsibilities

  • Developing and amplifying engaging campaigns that drive retention, expansion and advocacy by our customers.

  • Securing strong executive alignment through CAB with strategic customers to provide guidance and input on our products’ and services’ ways to solve industry challenges.

  • Creating strategies for engaging customers to optimize onboarding, drive product adoption and fuel upsell opportunities

  • Managing integrated customer campaigns to meet retention, loyalty, advocacy, and growth objectives

  • Working closely with our customer success team and account managers to better understand the correct touch-points and best ways to drive results

  • Interviewing customers to create compelling customer stories and share their success 

  • Partnering with the Growth marketing team to measure and report on the performance of global and local customer marketing campaigns

  • Identifying best practices and helping to optimize results across all markets


Job Requirements

  • A track record of successfully scaling Marketing (5+ years) in the tech or food and bev sector 

  • 3+ of customer marketing experience, having successfully developed and managed customer relationship

  • Deep understanding of customer roles, personas and buyer segmentation

  • Natural storyteller with ability to bring people together to understand needs, identify opportunities and learn faster through feedback 

  • Experience of working with a high growth or scaling business, having implemented a successful customer/community-focused marketing plan

  • Experience using multi-channel approaches to identify, capture and nurture marketing qualified leads through the sales funnel from pre-pipeline all the way through to Closed-Won

  • You thrive when delivering within an independent, high energy environment where tasks, priorities, and projects change rapidly. 

  • You take initiatives, you’re a self-starter and you act with confidence and conviction

  • You are ambitious and driven to accomplish your goals

  • You are a team player who thrives in global environments

  • You have a strong attention to detail

  • Available to travel up to 20% of the time across Americas and Europe


What we offer?

  • We want to support everyone. We offer flexibility around working hours, locations and office days.

  • Diverse international team; regular company and team events

  • Transparency and visibility including a weekly company sprint on vision, strategy, roadmap and progress

  • Constantly innovating product with weekly releases, constant new features and incremental optimisations 

  • An early position in a scaling international startup with strong growth plans

  • Be a part of solving some of the biggest challenges facing the global food tech market


Equal Opportunities

We value strength from diversity, embracing our differences by working together within a safe and inclusive working environment. You are welcome at Deliverect for who you are, no matter where you come from or what you look like. Our workplace is for everyone. We are committed to treating everyone fairly and equally. If you need any support during our recruitment process, please get in touch talent@deliverect.com.

Apply today!

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