IT Support Specialist
Who are we?
Deliverect is in hyper-growth! As a global SaaS Soonicorn, our mission is to be the backbone of on-demand food, with over 45 million orders completed, operating in 11 countries and rising.
We simplify online order management to help restaurants, cloud kitchens and food chains around the world become faster, smarter and more connected, so they can serve even more delicious food to their customers.
With real-time insights they can manage inventory, track revenue growth, automatically update stock, adjust menus globally and spot new opportunities across platforms with ease.
Who we work with
Food delivery platforms such as Deliveroo, Uber Eats, Doordash, Delivery Hero and customers such as Taco Bell, Burger King, KFC, Unilever and your local takeaway too!
Located in our hubs across Europe, North America, South America, Australia and the Middle East we currently have over 250 people and are growing rapidly. Our people are ambitious, take ownership and celebrate success with the entire team. Because we have a deep level of respect for each other, there is always room to learn and develop.
Reason for the role
Tasks and responsibilities
Communicate with employees guiding them through IT case resolution
Complete onboarding/offboarding activities, including ordering and provisioning of laptops, client peripherals, telephony, and managing system access.
Maintain network equipment and solve network-related issues
Manage remotely our workstations and devices, and maintain an asset inventory
Document IT policies and procedures
Assist with office operations and security
Manage Deliverect data tools (e.g. Fivetran, Looker, BigQuery)
Have the skills to maintain and setup new systems based on the changing needs of the company
Performing other duties which are related to information systems.
Maintain & Setup SQL statements to reflect changes in systems
3+ years experience in enterprise IT Support.
Strong knowledge of MacOS operating systems
Database maintenance knowledge
Networking principles including routing, switching, and wireless communications
Directory management experience (e.g. AzureAD, OneLogin, Okta, Google Workspace)
Experience with Zoom or other video conferencing technologies
Experience with IS tools (e.g. Celigo, Fivetran)
Experience with MDM tools (e.g. JAMF)
Experience with IT ticketing software (e.g., JIRA Service Desk)
Experience in purchasing of IT hardware and software
You have excellent English speaking and writing skills
What we offer?
- Fast-growing SaaS scale-up that’s been named a ‘soonicorn’
- Plenty of scope to develop and take ownership
- Range of benefits
- We want to support everyone. We offer flexibility around working hours, locations and office days
- Diverse international team; regular company and team events
- Transparency and visibility including a weekly company sprint on vision, strategy, roadmap and progress
- Constantly innovating product with weekly releases, constant new features and incremental optimizations
- An early position in a scaling international scale-up with strong growth plans
- Be a part of solving some of the biggest challenges facing the global food tech market
Please fill in your details and share your CV with us using the below form.