Business Operations Analyst

Partnerships

Job Type

permanent

Location

London, UK

Who are we?

Deliverect is in hyper-growth! As a global SaaS Soonicorn, our mission is to be the backbone of on-demand food, with over 45 million orders completed, operating in 11 countries and rising.

We simplify online order management to help restaurants, cloud kitchens and food chains around the world become faster, smarter and more connected, so they can serve even more delicious food to their customers. 

With real-time insights they can manage inventory, track revenue growth, automatically update stock, adjust menus globally and spot new opportunities across platforms with ease.

Who we work with
Food delivery platforms such as Deliveroo, Uber Eats, Doordash, Delivery Hero and customers such as Taco Bell, Burger King, KFC, Unilever and your local takeaway too!
 
Our People

Located in our hubs across Europe, North America, South America, Australia and the Middle East we currently have over 250 people and are growing rapidly. Our people are ambitious, take ownership and celebrate success with the entire team. Because we have a deep level of respect for each other, there is always room to learn and develop.

Reason for the role

Given our ambitious growth plans, we are looking for a partner operations thinker and builder - helping us strengthen our sales tools and processes. The role will be part of the Business Operations team and work closely with our Data team and Partner teams across the globe.

 As the ideal candidate you enjoy helping colleagues and finding solutions, and you’re excited about driving impact through strategic decisions and operational improvements.

 The role requires both a passion for technology and its capacity to make a difference in the life of our customers and a love of food. This is a hands-on role that requires excellent communication and project management skills. 


Tasks and responsibilities

  • Partnerships process optimisation and automation

  • Work with Partnerships head on projects & strategic initiatives to drive improvements

  • Help build and analyze reports for the Partnerships team, and collaborate with our data team to improve our shared Partnerships reports

  • Manage our partner referral tool & process, and support Partner Managers with questions 

  • Maintain our Hubspot database quality and Partner tool integrations

  • Regular calls with our Hubspot contact and all Ops people to jointly drive improvements and individually to have access to support when problems arise

  • Cross-functional collaboration with Marketing Ops, Finance Ops & Data team


Job Requirements

  • 2-3(+) years experience in Partner Operations or Partner Management (or similar role)

  • 2+ years of experience administering HubSpot or other CRM tool

  • Experience managing projects and collaborating across the organization 

  • Strong understanding of partner processes, optimizing partner tools, and improving data accuracy

  • Strong analytical skills and operational experience

  • Able to be flexible and agile in responding to evolving business priorities

  • Excellent written and verbal communication skills in English. Additional languages are a plus

  • University degree in Economics/Business/Marketing/Finance or other relevant studies

  • Passion for e-commerce / retail / food


What we offer?

  • All our employees receive stock options
  • We want to support everyone. We offer flexibility around working hours, locations and office days.
  • Diverse international team; regular company and team events
  • Transparency and visibility including a weekly company sprint on vision, strategy, roadmap and progress
  • Constantly innovating product with weekly releases, constant new features and incremental optimisations 
  • An early position in a scaling international startup with strong growth plans
  • Be a part of solving some of the biggest challenges facing the global food tech market

Equal Opportunities

We value strength from diversity, embracing our differences by working together within a safe and inclusive working environment. You are welcome at Deliverect for who you are, no matter where you come from or what you look like. Our workplace is for everyone. We are committed to treating everyone fairly and equally. If you need any support during our recruitment process, please get in touch talent@deliverect.com.

Apply today!

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