Customer Launch Specialist

Customer Success

Job Type

permanent

Location

Ghent, Belgium

Who are we?

Deliverect is in hyper-growth! As a global SaaS Soonicorn, our mission is to be the backbone of on-demand food, with over 45 million orders completed, operating in 11 countries and rising.

We simplify online order management to help restaurants, cloud kitchens and food chains around the world become faster, smarter and more connected, so they can serve even more delicious food to their customers. 

With real-time insights they can manage inventory, track revenue growth, automatically update stock, adjust menus globally and spot new opportunities across platforms with ease.


Reason for the role

Deliverect is looking for a Customer Launch specialist to own the successful implementation of a range of customer accounts. 

In this role you will maintain close communication with key accounts, ensuring that we adapt to their needs and surpass their expectations (your contact may be by phone, email, video call, on-site visits).

If you are eager to take part in our company and play a key role in the growth of Deliverect, this job might be for you!


Tasks and responsibilities

  • Your priority is getting newly subscribed customers onboarded to our platform - which involves a detailed technical setup, tight coordination with integration partners, and customer training.

  • You aim for high customer satisfaction; you have a deep curiosity to understand your customers, their motivations and needs and how to approach ensuring their success

  • Understand how to implement and execute on the client lifecycle post-sale


Job Requirements

  • You are an excellent communicator, proficient in both English and another language 

  • You are productive in high-pressure environments, and can prioritize high volumes of questions from customers and partners.

  • You are a resourceful problem solver, and can be left to resolve complex issues involving multiple stakeholders.

  • You are comfortable working cross-functionally in the organized chaos of a fast-paced start-up.

  • Project management experience, with the ability to manage a full pipeline of accounts/projects through the entire project life cycle

  • Experience in the hospitality industry and/or start-up environment is a plus.

  • Familiarity with tools such as Zendesk, Trello, Hubspot, Jira, CSM is a plus.


What we offer?

  • A very exciting position in close collaboration with a highly professional team

  • High level of responsibility with plenty of leeway

  • Flexible working location

  • International team with lot of different nationalities and regular company & team events

  • Lively and open company culture with flat hierarchies and short chains of command

  • A market-leading and cutting-edge Delivery software (SaaS) with an exciting & international customer base

  • One of the most exciting start-ups in Europe led by veteran entrepreneurs ready to disrupt the Hospitality world once again!


Equal Opportunities

We value strength from diversity, embracing our differences by working together within a safe and inclusive working environment. You are welcome at Deliverect for who you are, no matter where you come from or what you look like. Our workplace is for everyone. We are committed to treating everyone fairly and equally. If you need any support during our recruitment process, please get in touch talent@deliverect.com.

Apply today!

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