Highlights — TLDR

1. Growing Demand and Delivery Challenges: Established in 2016, "It’s All Greek To Me" in London rapidly gained popularity, serving authentic Greek cuisine. The restaurant experienced a tripled turnover in 2019, leading to challenges in keeping up with the increasing delivery orders within the constraints of their existing kitchen.

2. Innovative Solution with Cloud Kitchen: "It’s All Greek To Me" established a cloud kitchen to address space limitations and enhance food production. This move aimed to expand their delivery reach in London while maintaining the quality of traditional Greek food preparation.

3. Integration with Deliverect for Live Inventory Management: The partnership with Deliverect allowed the restaurant to connect their delivery channels to their POS system. This integration provided a seamless way to update live inventory and gain valuable insights into best-selling items.

4. Staff Training and Efficiency Improvement: Deliverect simplified the training process for staff. It standardized order tickets across all sales platforms by consolidating all online orders through the point-of-sale system. This uniformity led to increased efficiency in preparation and delivery processes.

5. Enhanced Operational Capacity: The collaboration with Deliverect enabled "It’s All Greek To Me" to meet the growing demands efficiently, ensuring that inventory data was accurately reflected and that the restaurant could continue to offer high-quality Greek cuisine without operational bottlenecks.

How Deliverect boosted “It’s All Greek To Me” customer satisfaction

Located in London, It’s All Greek To Me serves unspoiled Greek cuisine and souvlaki, offering its customers the opportunity to travel across the mainland and islands of Greece through its menu. Authentic, seasonal ingredients and typical Mediterranean flavors take center stage, telling a story about Greece’s ancient culinary traditions.

Delivery is vital for It’s All Greek To Me.

Set up in 2016, the restaurant quickly gained a massive following of locals and tourists looking for high-quality classic Greek food in the British capital. “Delivery has been essential for us in the past few years,” Owner Pantelis Zirinis says. “During the last year (2019), our turnover tripled, and food production in the restaurant was becoming harder and harder. Keeping up with increasing orders was a challenge, especially because our existing kitchen didn’t allow for expansion.”

"Setting up a cloud kitchen made so much sense, because then we could also expand our delivery reach in London.”

Cloud kitchen to meet delivery demands

“With our business flourishing, we felt the need to buy better, faster, and more efficient equipment, but there was simply not enough space to do so. That’s why we started a delivery kitchen,” explains Pantelis. “Preparing traditional Greek food is a time-consuming process, and it needs to be done where chefs love to work and are free from distractions. Setting up a cloud kitchen made so much sense because then we could expand our delivery reach in London.”

Live inventory and insights with Deliverect

With delivery making up about 70% of turnover, It’s All Greek To Me looked to Deliverect to help automate online order management. “Our main issue before we started working with Deliverect was our restaurant’s inventory,” says Pantelis. “Data from the different delivery players wasn’t being fed to our POS, so knowing exactly what was sold was nearly impossible. Deliverect helped us connect our delivery channels to our POS system, so we can now easily update our live inventory and gain insights on our best sellers.”

Easy staff training to save time

“Another big reason we like working with Deliverect is staff training and efficiency. Instead of having multiple printers to print all the tickets depending on the delivery channel, all online orders go through our point-of-sale system. This way, all order tickets look the same for all sales platforms, making it easier for staff, chefs, and dispatch to prepare the deliveries most efficiently.”