Account Manager

Sales

Job Type

permanent

Location

Dubai

Who are we?

Deliverect is in hyper-growth! As a global SaaS Soonicorn, our mission is to be the backbone of on-demand food, with over 45 million orders completed, operating in 11 countries and rising.

We simplify online order management to help restaurants, cloud kitchens and food chains around the world become faster, smarter and more connected, so they can serve even more delicious food to their customers. 

With real-time insights they can manage inventory, track revenue growth, automatically update stock, adjust menus globally and spot new opportunities across platforms with ease.

Who we work with

Food delivery platforms such as Deliveroo, Uber Eats, Doordash, Delivery Hero and customers such as Taco Bell, Burger King, KFC, Unilever and your local takeaway too!

 Our People

Located in our hubs across Europe, North America, South America, Australia and the Middle East we currently have over 250 people and are growing rapidly. Our people are ambitious, take ownership and celebrate success with the entire team. Because we have a deep level of respect for each other, there is always room to learn and develop.


Reason for the role

Deliverect is looking for an Account Manager with strong interpersonal and analytical skills, someone who is customer-oriented and understands the hospitality industry. As a member of the Enterprise team you will have the opportunity to shape the success of the business by building relationships with our Enterprise customers. 

This is a unique opportunity to discover operations in a dynamic, fast-growing company.


Tasks and responsibilities

  • Solve complex operational problems by breaking them down into relevant steps to develop and optimise processes.

  • Demonstrate strong executional and implementation skills to ensure new customers and their partners make the most of our product, thereby understanding the value and the unique proposition we provide for.

  • Continually building relationships with your customers

  • Be the voice of our customers internally: Interact with the all Deliverect teams to ensure we are building the best service for our customers.

  • Help us to further extend and deliver upon the account management playbook

  • Upsell future Deliverect products to our Customers

  • Be the voice of our customers internally: Interact with all the relevant stakeholders to ensure we are building the best product.

  • You will be familiar or easily taught 

    • Hubspot/CRM

    • Zendesk/Ticketing

    • ChurnZero/Planhat**

  • KPI’S

    • Net MRR

    • New Locations

    • Brands and Virtuals Brands

    • Understanding and training customers on using the Deliverect product at all levels, thereby encouraging usage and obtaining feedback


Job Requirements

  • You have at least 5 years of experience in Account Management or similar experience

  • You know the restaurants industry and restaurant processes well

  • You have super strong interpersonal skills

  • You will be customer focused

  • You like to take ownership, lead from the front.

  • You live for KPIs and targets, hence you are results focused and driven

  • You are comfortable with change and always want to learn new skills

  • You are hands-on, ie.. will live and breathe our product and be able to easily present how to use the products to your customers and partners.

  • Above all, you are a team player and will embrace the values Deliverect provides

  • Fluent in English and Arabic 

  • Lastly will bring energy to the rocketship!


What we offer?

  • We want to support everyone. We offer flexibility around working hours, locations and office days.

  • Diverse international team; regular company and team events

  • Transparency and visibility including a weekly company sprint on vision, strategy, roadmap and progress

  • Constantly innovating product with weekly releases, constant new features and incremental optimisations 

  • An early position in a scaling international startup with strong growth plans

  • Be a part of solving some of the biggest challenges facing the global food tech market


Equal Opportunities

We value strength from diversity, embracing our differences by working together within a safe and inclusive working environment. You are welcome at Deliverect for who you are, no matter where you come from or what you look like. Our workplace is for everyone. We are committed to treating everyone fairly and equally. If you need any support during our recruitment process, please get in touch talent@deliverect.com.

Apply today!

Please fill in your details and share your CV with us using the below form.

Your full LinkedIn profile will be shared. Learn More