Customer Growth Specialist

Customer Success

Job Type

permanent

Location

Ghent, Belgium

Who are we?

Deliverect is in hyper-growth! As a global SaaS Soonicorn, our mission is to be the backbone of on-demand food, with over 45 million orders completed, operating in 11 countries and rising.

We simplify online order management to help restaurants, cloud kitchens and food chains around the world become faster, smarter and more connected, so they can serve even more delicious food to their customers. 

With real-time insights they can manage inventory, track revenue growth, automatically update stock, adjust menus globally and spot new opportunities across platforms with ease.

Who we work with

Food delivery platforms such as Deliveroo, Uber Eats, Doordash, Delivery Hero and customers such as Taco Bell, Burger King, KFC, Unilever and your local takeaway too!

Our People

Located in our hubs across Europe, North America, South America, Australia and the Middle East we currently have over 250 people and are growing rapidly. Our people are ambitious, take ownership and celebrate success with the entire team. Because we have a deep level of respect for each other, there is always room to learn and develop.


Reason for the role

When our customers grow, Deliverect grows. But in order for our customers to grow, they need solutions that will drive and support that growth. This is where you come in as Customer Growth Specialist comes in by being both re-active and pro-active to customer’s growing challenges and needs.

As a Customer Growth Specialist, you will own and manage a book of customers. It is your main focus to grow that book by tactically approaching your customers and offering solutions that services the needs customer is aware of, and even not aware.

If you are eager to take part in our company and play a key role in the growth of Deliverect, this job might be for you!


Tasks and responsibilities

  • Analyse your book and build a strategy

  • Coach your customers on how to grow their business by being an industry expert and go to person for your customers

  • Grow the value of the book your customers represent

  • Collaborate with other departments to identify upsell opportunities


Job Requirements

  • Experience in Sales or Account management for SAAS companies

  • Feeling for technology

  • Willingness to learn, dive deeper into our technology and master our product

  • Communication skills - aligning customers and partners


What we offer?

  • We want to support everyone. We offer flexibility around working hours, locations and office days.

  • Diverse international team; regular company and team events

  • Transparency and visibility including a weekly company sprint on vision, strategy, roadmap and progress

  • Constantly innovating product with weekly releases, constant new features and incremental optimisations 

  • An early position in a scaling international startup with strong growth plans

  • Be a part of solving some of the biggest challenges facing the global food tech market


Equal Opportunities

We value strength from diversity, embracing our differences by working together within a safe and inclusive working environment. You are welcome at Deliverect for who you are, no matter where you come from or what you look like. Our workplace is for everyone. We are committed to treating everyone fairly and equally. If you need any support during our recruitment process, please get in touch talent@deliverect.com.

Apply today!

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