Customer Success Coordinator

Customer Success

Job Type

permanent

Location

Ghent, Belgium

Who are we?

Deliverect is in hyper-growth! As a global SaaS Soonicorn, our mission is to be the backbone of on-demand food, with over 45 million orders completed, operating in 11 countries and rising.

We simplify online order management to help restaurants, cloud kitchens and food chains around the world become faster, smarter and more connected, so they can serve even more delicious food to their customers. 

With real-time insights they can manage inventory, track revenue growth, automatically update stock, adjust menus globally and spot new opportunities across platforms with ease.


Reason for the role

The role of the Customer Success Coordinator will be to be the first point of contact for customers starting their onboarding journey at Deliverect. The goal of the coordinator is to help achieve business goals of our customers by setting expectations, supporting, forming a game plan, and getting them ready for the training and launch process.

In the role you will guide customers in a timely manner, ensuring a smooth transition from sales, helping them plan and prepare for onboarding while taking into consideration the unique challenges faced by our customers in deploying a new solution in a dynamic, challenging and sometimes unpredictable hospitality environment.

If you are eager to take part in our company and play a key role in the growth of Deliverect, this job might be for you!


Tasks and responsibilities

  • Evaluate the customers readiness to start using and deriving value from Deliverect.

  • Manage prioritization, internal coordination, and scheduling of strategic customer engagements

  • Manage and coordinate the Customer Success backlog

  • Develop and execute a communication and outreach plan for out-of-band and unresponsive customers using the most appropriate channels of communication (ex. Phone, WhatsApp, SMS, email etc.)

  • Address and manage expectations around ‘hard’ dependencies such as compatible hardware, internet connectivity, customer availability, POS requirements etc. have been met.


Job Requirements

  • Experience in working at SAAS company and knowledge or interest in technology and the tech industry

  • Be committed to delivering Customer Service excellence

  • Highly organized approach working within a clear process

  • Your a great problem solver and have great attention to detail

  • Project management experience is a plus


What we offer?

  • A very exciting position in close collaboration with a highly professional team

  • High level of responsibility with plenty of leeway

  • Flexible working location

  • International team with lot of different nationalities and regular company & team events

  • Lively and open company culture with flat hierarchies and short chains of command

  • A market-leading and cutting-edge Delivery software (SaaS) with an exciting & international customer base

  • One of the most exciting start-ups in Europe led by veteran entrepreneurs ready to disrupt the Hospitality world once again!

  • Fresh fruit, a fridge and freezer filled with food, various types of cereal, coffee, tea and Friday drinks


Equal Opportunities

We value strength from diversity, embracing our differences by working together within a safe and inclusive working environment. You are welcome at Deliverect for who you are, no matter where you come from or what you look like. Our workplace is for everyone. We are committed to treating everyone fairly and equally. If you need any support during our recruitment process, please get in touch talent@deliverect.com.

Apply today!

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