Customer Success Manager
Who are we?
Deliverect is in hyper-growth! As a global SaaS Soonicorn, our mission is to be the backbone of on-demand food, with over 45 million orders completed, operating in 11 countries and rising.
We simplify online order management to help restaurants, cloud kitchens and food chains around the world become faster, smarter and more connected, so they can serve even more delicious food to their customers.
With real-time insights they can manage inventory, track revenue growth, automatically update stock, adjust menus globally and spot new opportunities across platforms with ease.
Reason for the role
Tasks and responsibilities
Maintain Deliverect’s SMB and Mid-Market business in terms of recurring revenue and customer base.
Drive predictability of retention and growth through defining a customer journey for each segment and understanding of each customer's progress towards full value realisation.
Coordinate with internal resources to create actionable insight around the customer journey, usage, outcomes and overall account health
Serve as thought leader, advocate and partner to our customers. Coordinate between the customer and Deliverect internal teams.
Manage renewals and contract negotiations.
Have been in a similar Customer Success role or within Account Management
Have experience managing high-value customers relationships in pre, post-sales or deployment to drive adoption
Working effectively with cross-functional teams in an organisation and supporting teams to grow and achieve results.
You have good problem-solving skills, a positive approach to challenges, and can to work independently in a remote team
What we offer?
A very exciting position in close collaboration with a highly professional team
High level of responsibility with plenty of leeway
Flexible working location
International team with lot of different nationalities and regular company & team events
Lively and open company culture with flat hierarchies and short chains of command
A market-leading and cutting-edge Delivery software (SaaS) with an exciting & international customer base
One of the most exciting start-ups in Europe led by veteran entrepreneurs ready to disrupt the Hospitality world once again!
Fresh fruit, a fridge and freezer filled with food, various types of cereal, coffee, tea and Friday drinks
Please fill in your details and share your CV with us using the below form.