Product Training Specialist

People Experience

Job Type

permanent

Location

Ghent, Belgium

Who are we?

Deliverect is in hyper-growth! As a global SaaS Soonicorn, our mission is to be the backbone of on-demand food, with over 50 million orders completed, operating in 11 countries and rising. We simplify online order management to help restaurants, cloud kitchens and food chains around the world become faster, smarter and more connected, so they can serve even more delicious food to their customers. With real-time insights they can manage inventory, track revenue growth, automatically update stock, adjust menus globally and spot new opportunities across platforms with ease.

Who we work with
Food delivery platforms such as Deliveroo, Uber Eats, Doordash, Delivery Hero and customers such as Taco Bell, Burger King, KFC, Unilever and your local takeaway too!

Our People
Located in our hubs across Europe, North America, South America, Australia and the Middle East we currently have over 250 people and are growing rapidly. Our people are ambitious, take ownership and celebrate success with the entire team. Because we have a deep level of respect for each other, there is always room to learn and develop.


Reason for the role

We are looking for a tech-savvy instructional designer who is data-driven, comes from a teaching or training background, and is passionate about making learning an invigorating and empowering experience. You will collaborate with subject matter experts, developing instructional material, coordinating educational content, and delivering training to new and existing employees.

Our successful candidate will have at least 5 years of experience in designing training solutions and creating course material using learning metrics to guide them. 


Tasks and responsibilities

  • Analyse gaps in knowledge for various departments across the company

  • Design courses in collaboration with team leaders & stakeholders

  • Develop and maintain educational material including product presentations, documented processes, playbooks, sales scripts and case studies.

  • Design training courses - both live and self-led - which include validation methods via role-playing activities.

  • Collaborate with managers to evaluate employees’ post-training performance 

  • Collaborate with management to assess business needs in order to provide recommendations on training plans and programs to enhance knowledge and skills

  • Track training and coaching activity, record key metrics, ensuring that audit trail and training history are complete and up to date


Job Requirements

  • University degree in Engineering/Business/Marketing or other relevant studies

  • 5+ years of related work experience – ideally in software companies - Certification in Instructional Design would be a big plus. 

  • Ability to explain complicated procedures in a clear, understandable manner

  • Strong level of autonomy with the ability to drive projects with limited guidance

  • Skilled at collaborating on multiple projects across departments

  • Ability to work remotely and in a team environment

  • Fluent in English and an other language as a minimum 

Assets

  • Experience in implementing an xAPI ecosystem (LRS, LMS etc)

  • Experience in Learning Analytics and Data

  • Experience in Agile content creation

  • Proficient in Dutch, French or Spanish

  • Knowledge of the food service industry


What we offer?

  • All our employees receive stock options
  • We want to support everyone. We offer flexibility around working hours, locations and office days.
  • Diverse international team; regular company and team events
  • Transparency and visibility including a weekly company sprint on vision, strategy, roadmap and progress
  • Constantly innovating product with weekly releases, constant new features and incremental optimisations 
  • An early position in a scaling international startup with strong growth plans
  • Be a part of solving some of the biggest challenges facing the global food tech market

Equal Opportunities

We value strength from diversity, embracing our differences by working together within a safe and inclusive working environment. You are welcome at Deliverect for who you are, no matter where you come from or what you look like. Our workplace is for everyone. We are committed to treating everyone fairly and equally. If you need any support during our recruitment process, please get in touch talent@deliverect.com.

Apply today!

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