Technical Support Agent

Customer Support

Job Type

permanent

Other

Portuguese Speaking

Location

Canada

Who are we?

Deliverect is in hyper-growth! We are a SaaS company that aims to
simplify online order management for business owners around the world. From local diners to multinational chains, Deliverect offers cutting edge software to simplify the lives of our
customers. 

The organisation is Belgium-based, founded in April 2018, and currently operating in 11 countries and has just been named as a Soonicorn company.

At Deliverect, we are ambitious and innovative, raising the bar, taking ownership of everything we do and celebrating our success with the entire team. We value open communication, respect and creative thinking. We surround ourselves with a squad of talented people from all over the world, who all work together to our one vision of delivering the first burger to the moon! If this sounds like the kind environment for you then you may be what we are looking for!

Tasks and responsibilities

  • You aim for high customer satisfaction; you have a deep curiosity to understand your customers, their motivations and needs and how to approach ensuring their success
  • You maintain close communication with customers, whether it’s by phone, by mail, by video call... You make it work and solve their toughest challenges.
  • You strive to help solve the challenges customers are facing as fast as possible
  • You are able to efficiently identify the cause of any issues, and are able to present a suitable solution, troubleshooting and resolving technical issues
  • You cooperate with the onboarding team, and development team to optimize the customer experience
  • Timings for this role will vary to support the time differences globally

Job Requirements

  • You can speak English and Portuguese fluently- Spanish is a plus!
  • Minimum 1-2 years of experience in a technical supporting role
  • You are able to deal with high volumes of questions coming from customers and partners
  • You are customer-oriented and can keep calm during stressful situations
  • You can work independently and know how to prioritize and problem solve
  • You are interested in the digital world (software/mobile) and have the ability to work cross-functionally in a fast-paced startup environment
  • Familiarity with cloud based technologies, APIs and/or SaaS platforms 
  • Experience in the hospitality/restaurant industry is a bonus 
  • Preferably immediately available

What we offer?

  • A very exciting position in close collaboration with a highly professional team
  • High level of responsibility with plenty of leeway
  • International team with lot of different nationalities and regular company & team events
  • Lively and open company culture with flat hierarchies and short chains of command
  • A market-leading and cutting-edge Delivery software (SaaS) with an exciting & international customer base
  • One of the most exciting start-ups led by veteran entrepreneurs ready to disrupt the Hospitality world once again!
  • Full benefits package 

Equal Opportunities

At Deliverect, we are not all the same, and that is one of our greatest strengths.
 
We believe in including everyone on our journey of building our team globally to provide an epic SaaS based solution to our customers. We do this by embracing our individual differences by working together within a safe and inclusive working environment. 
 
You are welcome at Deliverect for who you are, no matter where you come from, or what you look like. Our workplace is for everyone, and we are committed to treating all applicants fairly and equally. 
 
The more voices we have represented within Deliverect, the more we will all continue to thrive, contribute, and be forward-thinking! We encourage you to bring us your personal experience, your perspectives, and your background. It’s only in our differences that we will find the power to succeed. If you require any support during our recruitment process, please let us know by emailing talent@deliverect.com.


Apply today!

Please fill in your details and share your CV with us using the below form.

Your full LinkedIn profile will be shared. Learn More