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Leo’s Group is convinced to stick with delivery after success with Deliverect

 

Leo’s Group was founded by five friends in 2013, with the opening of the first Leopold’s Tavern in Regina, Saskatchewan. The idea was to create a laidback hangout that they themselves would want to frequent. The focus was on excellent service and a down-to-earth atmosphere. 

Leo's Tavern

“They found a small pub in Regina and wanted it to be a traditional dive bar,” reveals Director of Corporate Affairs for the group Carly Gowan, “Like a basement hangout you would have in your own home – with pub food, comfort food. It was wildly successful and they quickly realized that it was filling a niche so they opened an additional bar in Regina and then expanded to different cities and provinces.”

The group has since grown into a restaurant management company that creates unique, comfortable spaces for a number of restaurant brands. Having just opened its 13th Leopold’s Tavern, and with one Victoria Tavern and two Güd Eats locations, the company is still growing and thriving.

 

Forced into delivery by Covid-19

 

The group’s success was built upon exceptional levels of service, the unique settings, and the good vibes of the restaurants so delivery wasn’t something that made much sense to them at first. 

Leopold's Tavern menu

“Prior to Covid, we actually were very hesitant,” Carly explains, “We did everything we could not to do delivery and takeout. We always said it wasn’t something we wanted to do because we wanted people to come in-store.” 

There were many reasons for this, as Carly explains, “What makes Leopold’s successful is people love the experience when they come in. We welcome people as they come through the door and we’re really engaging – all of our staff are hired for their personalities. We have a really fun and inclusive environment in the stores which you just don’t get unless you’re there.”

She continues: “The other bigger point is that we make our money on booze sales because we’re a pub and we don’t get to sell you pints if you’re not in the restaurant. We also have very small footprint restaurants so our kitchen spaces are very tight.”

Summing up the reasons they didn’t want to offer delivery, she tells us, “We were busy enough as it was, our restaurants were super successful and we didn’t even really see the need. And we wanted customers in the restaurant rather than eating the food at home.”

Leo's Group online ordering appBut then Covid-19 struck and the restaurants were suddenly unable to open for dine-in guests. The team had no other choice but to offer delivery and takeout.

“We actually went with Deliverect right away,” Carly recalls, “We just knew there was no way we would be able to keep up with the pace without having orders directly integrated into our POS.”

The team used Deliverect to manage orders coming in from SkipTheDishes, Doordash, and Uber Eats, and soon enough, the model turned out to be so successful that it changed their minds about delivery.

“During Covid, delivery has been game-changing for us,” Carly tells us, “It’s really filled a gap. We’re reverting back to 50% capacity, it’s really allowed us to make additional revenue we needed to make just to survive and get through.”

 

"Deliverect speeds up everybody’s jobs, from our office staff who are updating those menus, through to our kitchen staff who are making the food, to our front-of-house staff who don’t have to punch in the orders." - Carly Gowan, Director of Corporate Affairs

 

Delivery would have been impossible without Deliverect

 

Carly explains that a number of Deliverect’s key features made it possible to offer delivery in challenging circumstances.

“We do such a high volume of food and we sell a lot through Deliverect,” She says, “So adding the additional front-of-house labor of manually punching in orders was just too time-consuming. We just wouldn’t have been able to keep up with it. That was our biggest challenge and Deliverect really solved that for us. It also enabled us to be more streamlined in the way the orders were coming in and how we were able to control them.”

Not only did the POS integration free up front-of-house staff to deliver the brand’s outstanding levels of service, but it also made things easier in other areas of the business. 

“It’s not just on the operational side,” Carly adds, “On the data entry, system side, it’s been amazing to just be able to send menus to all three delivery partners. It really made it so much easier for us than managing all those stores individually, because we would be doing all 13 taverns individually times three!”

Gud Eats plant-based food

 

Exceptional service makes the difference

 

Carly reveals that Deliverect’s incredible one-on-one support had a personal effect on her, saying: “I’ve never been more frustrated in my entire life than when I’m having to deal with delivery apps. Having [support rep] Daniel being able to help me and answer those questions has been amazing! There was a long time where we got help multiple times a day.”

“The service with Deliverect has been super, super great,” She adds, “It just made getting onto those delivery services that much easier. It was a game-changer when we were able to integrate with SkipTheDishes. So that was a huge bonus.”

 

"Adding the additional front-of-house labor of manually punching in orders was just too time-consuming. We just wouldn’t have been able to keep up with it. That was our biggest challenge and Deliverect really solved that for us."

 

Deliverect enables Leo’s Group to take 10 times more orders

 

Carly sums up the biggest benefits of using Deliverect for Leo’s Group: “The menu management and not having to punch in orders were the biggest time save...having all of that integrated, immediately pushing orders through to the kitchen, chits auto-sending has been really really helpful. I honestly don’t think we’d be able to do it if it weren’t for the integration. That’s the number one reason we’re able to continue with it.” 

In closing, Carly says that without the support and time-saving features of Deliverect, they wouldn’t have been able to offer delivery. But now, they are going to continue to offer it even when the restaurants are back to full capacity. 

Poutine by Leopold's Tavern“Deliverect has increased our efficiency and the integration makes it so we’re able to take probably 10 times the orders we’d be able to without it,” Carly reveals, “It speeds up everybody’s jobs, from our office staff who are updating those menus, through to our kitchen staff who are making the food, to our front-of-house staff who don’t have to punch in the orders.”

“Now we’re seeing it as this great additional revenue stream,” She concludes, “Even when we’re back at 100%, we clearly want to continue with it because we’re seeing significant growth there and we’re really excited about it.”

How Deliverect helps Leo's Group optimize delivery

  • Streamlined customer ticketing without manual re-punching
  • Easy menu builder to adjust all delivery platform menus
  • Error reduction and faster delivery process

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