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Deliverect is facilitating delivery for Poutineville, Quebec’s ultimate reference in poutine



Poutine at PoutinevilleEstablished in 2011, Poutineville today is known to have reinvented the poutine industry. The dish, which is said to have originated in Quebec, includes French fries and cheese curds topped with gravy. Poutineville’s founders Camillo Fresco and Kosta Kariotakis have completely reengineered this classic, adding different kinds of potatoes, meat, cheeses, vegetables and sauces, so customers can create their own mountain of goodness.

“At Poutineville, you can make your own customized poutine or opt for one of the combos on our menu,” says Camillo Fresco, co-founder of Poutineville. “One of our signature dishes is ‘The Poutineville’, for which we use crushed potatoes that are then refried, fresh cheese curds, mozzarella, braised beef and red wine sauce. But we’re not only doing poutine: we offer comfort food at its best, serving burgers, sandwiches, gourmet hot dogs and so much more.”

 

"I’m very happy with the integration, because it results in fewer errors in transferring orders from the platforms to our POS system." - Camillo Fresco, co-founder of Poutineville

 

Raising the delivery game

Poutineville has always offered takeout. Then, around 2 years ago, in 2018, Uber Eats launched in dozens of cities across Canada and food delivery platforms boomed. “When we decided to start with delivery, we got on board with Uber Eats, Foodora, SkipTheDishes and GOLO,” Camillo says. “Since we were already doing takeout, we were used to people phoning in orders and picking them up, but with the platforms we suddenly got a lot more orders. The delivery scene is very interesting for us, but it’s not easy to take orders, punch them in and put them into our POS. This is where Deliverect is giving us a hand.”

PoutinesCamillo: “Deliverect facilitates the delivery process, enabling us to execute deliveries in a timely fashion. I’m very happy with the integration, because it results in fewer errors in transferring orders from the platforms to our POS system. There’s also the time factor: previously, we had to put all orders through our POS for government reasons, having to give out a receipt to all customers. During supper time, we were getting bombarded with online orders, all of which had to be reprocessed by our staff. Now, the customer puts in their order with the different platforms, and our kitchen immediately gets it the way they want. By taking out the person punching in orders, we are saving a lot of time and manpower, and limiting errors.”

 

"We’re looking forward to managing all these off-premises orders with Deliverect, who’s always been able to quickly turn any problem into a solution."

 

A world of customization

One of the things that makes Poutineville so unique, is the possibility to create your own poutine from scratch. “The customer can choose what kind of potato they want, which cheeses, vegetables and meats to add, and of course we also have different gravies,” Camillo says. “But that also means that from a technical viewpoint, our menu and concept is very complicated as there are millions of items in combinations. I think it’s hard to find a menu that is more complex than ours, so we are really happy that the integration has worked out so well and we were able to adapt it to meet our needs. Once we get a menu to be integrated with Deliverect, with Cluster - our POS - and with the platforms, we can manage our menu ourselves, and we can do anything!”

Poutineville's comfort food“Working with Deliverect is a win-win situation, I would recommend it to everyone. I believe that once things get back to normal after COVID-19, delivery will make up a bigger percentage of Poutineville’s sales than before. We’re looking forward to managing all these off-premises orders with Deliverect, who’s always been able to quickly turn any problem into a solution.”

Poutineville was planning on opening four new locations in 2020, which unfortunately had to be put temporarily on hold due to the outbreak of the Coronavirus. Camillo: “Right now we’re in Quebec, but we’re coming back to Toronto soon. Our expansion will continue; we’re excited to spread the poutine love with everyone!”

How Deliverect helps Poutineville delight its customers

  • Easy menu builder to adjust all delivery platform menus
  • Greater focus on delivering a top customer experience
  • Error reduction and faster delivery process

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