Product Training Specialist
Who are we?
Who we work with
Food delivery platforms such as Deliveroo, Uber Eats, Doordash, Delivery Hero and customers such as Taco Bell, Burger King, KFC, Unilever and your local takeaway too!
Located in our hubs across Europe, North America, South America, Australia and the Middle East we currently have over 250 people and are growing rapidly. Our people are ambitious, take ownership and celebrate success with the entire team. Because we have a deep level of respect for each other, there is always room to learn and develop.
Reason for the role
We are looking for a tech-savvy instructional designer who is data-driven, comes from a teaching or training background, and is passionate about making learning an invigorating and empowering experience. You will collaborate with subject matter experts, developing instructional material, coordinating educational content, and delivering training to new and existing employees.
Our successful candidate will have at least 5 years of experience in designing training solutions and creating course material using learning metrics to guide them.
Tasks and responsibilities
Analyse gaps in knowledge for various departments across the company
Design courses in collaboration with team leaders & stakeholders
Develop and maintain educational material including product presentations, documented processes, playbooks, sales scripts and case studies.
Design training courses - both live and self-led - which include validation methods via role-playing activities.
Collaborate with managers to evaluate employees’ post-training performance
Collaborate with management to assess business needs in order to provide recommendations on training plans and programs to enhance knowledge and skills
Track training and coaching activity, record key metrics, ensuring that audit trail and training history are complete and up to date
University degree in Engineering/Business/Marketing or other relevant studies
5+ years of related work experience – ideally in software companies - Certification in Instructional Design would be a big plus.
Ability to explain complicated procedures in a clear, understandable manner
Strong level of autonomy with the ability to drive projects with limited guidance
Skilled at collaborating on multiple projects across departments
Ability to work remotely and in a team environment
Fluent in English and an other language as a minimum
Experience in implementing an xAPI ecosystem (LRS, LMS etc)
Experience in Learning Analytics and Data
Experience in Agile content creation
Proficient in Dutch, French or Spanish
Knowledge of the food service industry
What we offer?
- All our employees receive stock options
- We want to support everyone. We offer flexibility around working hours, locations and office days.
- Diverse international team; regular company and team events
- Transparency and visibility including a weekly company sprint on vision, strategy, roadmap and progress
- Constantly innovating product with weekly releases, constant new features and incremental optimisations
- An early position in a scaling international startup with strong growth plans
- Be a part of solving some of the biggest challenges facing the global food tech market
Please fill in your details and share your CV with us using the below form.