Technical Account Manager
Who are we?
Deliverect is in hyper-growth! As a global SaaS Soonicorn, our mission is to be the backbone of on-demand food, with over 45 million orders completed, operating in 11 countries and rising.
We simplify online order management to help restaurants, cloud kitchens and food chains around the world become faster, smarter and more connected, so they can serve even more delicious food to their customers.
With real-time insights they can manage inventory, track revenue growth, automatically update stock, adjust menus globally and spot new opportunities across platforms with ease.Who we work with
Food delivery platforms such as Deliveroo, Uber Eats, Doordash, Delivery Hero and customers such as Taco Bell, Burger King, KFC, Unilever and your local takeaway too!
Located in our hubs across Europe, North America, South America, Australia and the Middle East we currently have over 250 people and are growing rapidly. Our people are ambitious, take ownership and celebrate success with the entire team. Because we have a deep level of respect for each other, there is always room to learn and develop.
Reason for the role
Tasks and responsibilities
The customer needs are very important to you and you will be able to offer a truly service-oriented approach with the customer at the centre. Always aiming to provide an exceptional customer experience
You will take care of our midsize and enterprise customers including partners, always ensuring that the full potential of the Deliverect proposition can be utilised
You will manage multiple stakeholders, customers and projects in parallel
You can handle complex implementation processes with the utmost of care, keeping a close eye on the specified KPIs where applicable
You will be responsible for describing and escalating bugs through the appropriate internal channels, always keeping external and internal stakeholders informed
You will become familiar with our service processes and you will also support efforts to constantly develop and improve these internally and externally
You will quickly familiarize yourself with new and technically complex issues, always prioritising
Once a customer is operational you will also plan further account follow ups with respect to quarterly goals, usage and where possible expanding the Deliverect footprint with the customer
Ideally a proven track record of Technical Account Management or relevant experience
University degree and relevant professional experience at a B2B/SaaS software company is desirable, not a must-have, proven relatable experience is also welcomed
Experience within hospitality ( food/retail), online marketing or/and e-commerce is preferred
A Team player with great interpersonal and communication skills
Excellent time-management skills and problem-solving skills
Highly autonomous and self-starter
You will have experience with G Suite.
Previous experience with Hubspot and ZenDesk would be useful, or similar CRM and ticketing tools
You are open to new ideas and approaches
You are quick to think on your feet and will view issues and problems as opportunities
Knowledge of REST API’s, webhooks and token authentication is useful, hands-on better
Previous experience, ideally technical experience with POS platforms would be beneficial
What we offer?
A very exciting position in close collaboration with a highly professional team
High level of responsibility and autonomy
International team with lot of different nationalities and regular company & team events
Lively and open company culture with flat hierarchies and short chains of command
A market-leading and cutting-edge Delivery software (SaaS) with an exciting & international customer base
One of the most exciting start-ups in the food tech industry led by veteran entrepreneurs ready to disrupt the Hospitality world once again!
Lastly, a really fun place to work with plenty of scope for future career growth
Please fill in your details and share your CV with us using the below form.