Burnout

Highlights for Burnout and Deliverect Partnership Story — TLDR

1. Massive Increase in Daily Orders: Burnout experienced a significant increase in order volume, going from 30 to 200 orders per day, after implementing Deliverect.

2. Efficient Management of Multiple Delivery Platforms: With Deliverect, Burnout streamlined its operations, managing orders from various platforms efficiently, even during peak times.

3. Boost in Production Speed: The integration with Deliverect enabled Burnout to accelerate its service speed, likening it to going from 60 km/h to 180 km/h in their delivery operations.

4. Access to Valuable Sales Data: Centralizing information with Deliverect provided Burnout with critical insights into sales and customer preferences, aiding in business optimization.

5. Simplified Order Processing: Deliverect's solution allowed Burnout to integrate, organize, and streamline orders from different platforms, eliminating the need for manual order entry.

Burnout

“Deliverect integrates, organizes, and keeps orders flowing”

Burnout goes from 30 to 200 orders per day thanks to Deliverect

Six years after Burnout opened its first venue in Fuencarral 148 after dozens of tests and developments, its burgers are well-known all over Madrid: from the classics like the BUN BAN or the BURNOUT SMOKIN to the house specials, such as the SAVOY SPECIAL or the HOLY CAMOLY.

Trying out one of their many burgers or any other dish from their menu, such as salads and appetizers, is quite an experience: also available from their iconic venue at Valverde 6, or at home. In fact, many know Burnout thanks to its delivery service. With this service, they have been able to maximize their profits and delight all of Madrid with their flavors. The recipe to achieve this? An unbeatable menu and Deliverect, as confirmed by Álvaro Becerril, founder and general manager of Burnout.

Optimizing home delivery, made easy with Deliverect

More and more people are opting to order food from home in their day-to-day lives, and this, coupled with the fact that orders tend to come in during the same time slots, can catch establishments starting out in the world of delivery off guard. This was the case for Burnout: “When we started working with home delivery, it was not possible to manage the operations of the different platforms. We had a lot of orders coming in, the kitchen was swamped, the bar, which is where orders are received, was swamped. We couldn’t process all the information that came in, we didn’t have time to pass it to the kitchen, and we were forced to close the platforms. We have been like this for years,” Becerril admits.

Fortunately, Deliverect offers the necessary tools to manage incoming orders from different platforms efficiently, even at peak times: “Deliverect has improved our order flow significantly. We have forgotten about the problem. We have gone from a maximum of 30 orders to having 200. This problem disappears because all the orders automatically go into the kitchen.”

Deliverect the boost that Burnout needed

Easy order management means increased production, and this has also been the case for Burnout: “We’ve gone from 60 km/h to 180 km/h. We didn’t even know we could go 180 km/h,” Becerril admits, who left the legal profession to focus fully on the world of hamburgers.

There is also another advantage of centralizing information with Deliverect: “You have several platforms, you have the complete chaos of all the receipts you have received, you don’t know very well who has sold the most, or what you have sold.” Now, however, with Deliverect’s statistics and data, Burnout does know what their customers like the most, a key piece of information to continue optimizing the business.

“We’ve gone from 60 km/h to 180 km/h”

In conclusion, True Burgers

The founder of Burnout has no regrets about working with Deliverect, and he is clear about the main advantage: “Before, you had to do the manual work of typing everything in. Deliverect integrates, organizes, and keeps orders from different platforms flowing.” He is also pleased with the performance: “We have never had any problems with Deliverect, if there is an operational problem at any time, it is always with some platform”.

Deliverect offers solutions to problems that all establishments who provide delivery encounter and always go the extra mile for their customers: “I honestly wouldn’t know how to evaluate Deliverect’s customer service because, personally, I’ve never had to call them,” Berrecil concludes. If that had been the case, however, Burnout would have received answers immediately so they could continue to deliver in Madrid what they know how to do best: True burgers.