Yogurt Factory

The Challenge: Streamlining Service and Boosting Sales

In 2021, Yogurt Factory sought a solution to modernise its post-COVID sites, more effectively manage peak traffic to increase revenue, and boost add-on sales, all without compromising the brand’s signature fun and interactive experience.

The goals were to:

• Absorb higher customer volume during peak hours to generate more sales.

• Increase the average spend by automating suggestions for upsells.

• Ease the burden on staff by streamlining order taking and payment processing.

• Preserve the fun topping experience and maintain customer interaction.

The Solution: 15% to 20% Increase in Average Spend, and Less Stress for Teams

Yogurt Factory chose Deliverect to achieve their post-COVID goals: "You were the gold standard in the kiosk market after speaking with other brands satisfied with the solution." A proof of concept at the first site validated the idea before a gradual rollout across other points of sale.

Modern FOX Kiosks, Zero Terminal Maintenance

Sites were equipped with models both with and without external payment terminals. The FOX kiosk offers a sleek design without bulky terminals, and is simpler for staff to manage. With its integrated payment system, the hassle of paper jams and changing receipt rolls is eliminated.

Add-on Sales that Boost the Average Spend

Where staff might lack the time to suggest extras, the kiosks do it systematically. The fully customisable suggestions prompt customers to add extra products. The average spend has jumped by 15-20% compared to sites without kiosks.

An Ordering Process that Keeps the Personal Connection

Yogurt Factory found the right balance between optimising order taking and maintaining human interaction. Customers select the cup size and flavour on the kiosk, then choose their toppings at the counter, preserving the interactive and fun experience central to the brand.

Zelty and Hey Pongo Integration

Yogurt Factory easily manages its kiosk menu from its Zelty POS system, while the Pongo loyalty programme is perfectly integrated into the ordering process, allowing customers to easily collect points and apply their discounts.

Effective Technical and Commercial Support

The experience has been refined over time with comprehensive technical and sales support covering menu creation and optimisation, deployment, post-installation follow-up, and staff training to ensure the kiosks run smoothly.

Looking to More Kiosks for More Sales?

With an average of two kiosks per site, Yogurt Factory is considering installing more to better manage peak traffic and increase the total number of orders.

Results

• 20% higher average spend

• 4% of revenue via upsells

• 8% of tickets include paid add-ons

• 7% conversion to combo/meal deals

• 82% of orders paid for at the kiosk

• 2:32 min average order time

"With [Deliverect Kiosk], everyone wins. Service becomes smoother and less stressful for our teams, who can focus on making the customers happy."