ENDeliverect By The Numbers: 2023 Recap
2023: A Milestone Year for Deliverect! Expanding through acquisitions, launching cutting-edge solutions, and redefining the food service industry.
2023 has been a landmark year for us at Deliverect, marked by exciting achievements. We've not only expanded our portfolio through strategic acquisitions but also launched innovative solutions that are reshaping the foodservice landscape. With over 100 product updates and improvements throughout the year, our collaboration with global restaurant brands and the addition of hundreds of new integrations highlights our commitment to excellence and innovation in the food tech industry.
Let's take a moment to reflect on these milestones and celebrate our collective journey towards redefining the future of food service, but most importantly, the people, the staff, and the community behind it.
Deliverect acquired ChatFood
In March 2023, Deliverect's strategic acquisition of ChatFood, a frontrunner in social media ordering and loyalty programs, marked a pivotal moment in our journey. This move enriches our portfolio and revolutionizes the restaurant industry by offering a seamless, unified solution. Now, our customers can effortlessly manage everything from social and QR dine-in orders to direct channel ordering and online delivery, all within one platform.
This acquisition has enabled us to offer an omnichannel digital platform. It simplifies the complexity inherent to in-restaurant and online delivery experiences, driving significant value and revenue opportunities for our customers.
New Direct-to-consumer solutions (D2C)
The integration of ChatFood's expertise has led to the introduction of our innovative Direct-to-Consumer (D2C) solutions. These new D2C solutions are designed to empower the food service industry with direct access to customers, thereby controlling and enhancing the entire experience. From engaging Social Media Ordering to efficient Online Ordering, Order & Pay, and Dispatch services, our platform now incorporates powerful marketing and loyalty features. These new additions are game-changers, enabling our customers to elevate the buying experience to new heights.
Deliverect Product Showcase (DPS)
At the 2023 Deliverect Product Showcase, we explored the latest advancements in our solution suite. This event was more than just a presentation; it was a celebration of innovation and partnership. We unveiled new features designed to enhance business efficiency, profitability, and customer satisfaction.
Our focus was clear: to demonstrate how these new products, from Social Media Ordering to Dispatch to dynamic menus, help maximize revenue and are not just additions but transformative tools for your business. We aimed to showcase solutions that keep you ahead of the curve and exceed customer expectations.
Check all the product announcements on our YouTube Channel
Unveiling up-to-date industry insights
In Q3, we launched the 'Brands with Byte' report, revealing key insights from a survey of 5,000 people. This research highlights consumer trends in digital engagement, discoverability trends, critical factors impacting buying decisions, and much more. These findings are crucial for food service operators, offering a clear roadmap for driving loyalty and growth in the digital era. Our commitment is to continually arm the industry with the latest research for informed decision-making and strategy development.
Deliverect by the numbers 2023 Recap
Our commitment to quality, reliability, and continuous improvement is not just a statement; it's reflected in our numbers. These figures not only gauge our performance but also signify the positive support we've provided to thousands of customers and our impact on the industry. As we have said, "We’re not only counting orders, we’re making orders count.”
“2023 was a truly remarkable year for us at Deliverect. I am incredibly proud of our team and the hard work we put in to support our customers worldwide. In 2024, our goal is to further enhance our customers' growth and profitability with streamlined, reliable, and API-first digital solutions. This year will be all about convenience, scalability, and data-driven decision-making for restaurants and C-stores globally.”
—Zhong Xu, CEO, Deliverect
2023 has been an incredible year for us. We've grown significantly, which has greatly benefited our customers. Just five years ago, what we've achieved today was only a dream: serving 48,000 global customers, collaborating with over 500 partners, and building a team of more than 500 dedicated professionals. This success proves our belief that people, not just technology, are vital to transforming the food service industry.
Today, we reaffirm our dedication to driving digital growth for the food service community worldwide. Here’s to 2024 with more integrated, user-friendly, and efficient digital solutions.