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    Burgermeister success story

    Deliverect Restaurants drives 55% online sales growth for Burgermeister

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    Youtube Video Thumbnail
    99%

    increase in online rate

    90%

    reduction in ordering errors

    55%

    increase in orders

    Leander Brune, Chief Operating Officer, Burgermeister

    "Burgermeister is Berlin’s most iconic burger chain. We now run 20 locations across Germany, and we’re expanding internationally for the first time. "

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    TL;DR: Key Results Achieved with Deliverect Restaurants

    • Sales increased by 55% due to improved menu accuracy

    • Ordering errors reduced by 90% thanks to automatic order injection

    • Rejected orders dropped from 2% to 0.08% due to live menu updates

    • Online rate increased by 99% thanks to centralized platform management

    • Kitchen efficiency boosted by 20% due to consolidated order flows

    • €120,000 of manual labor costs saved thanks to automatic POS integration

    Burgermeister: From Subway to Success

    INTRODUCTION

    Burgermeister, Berlin’s most iconic burger chain, started under the city’s subway platforms and has since grown into a much-loved joint with 20 locations across Germany, with an international expansion on the horizon.

    For a brand built on quality and consistency, fast growth can bring challenges—the increased volume of delivery orders threatened to overwhelm kitchen operations and impact the customer experience.

    Adrianna Wisniewska, DACH Market Lead, Deliverect

    "For fast-growing brands, efficiency is the foundation of everything. We see how Deliverect helps Burgermeister reduce mistakes and prep time in the kitchen so they can deliver more top-notch experiences across delivery platforms."

    The Challenge: Increased Orders, Increased Mistakes

    • Elevated error rate: The manual process of typing every delivery order into Burgermeister’s POS system was resulting in human error, which was impacting both revenue and customer satisfaction

    • Operational toll: Staff were spending valuable time keying in every order from Wolt, Lieferando, and UberEats, which was pulling focus away from food prep and service.

    Leander Brune, Chief Operating Officer, Burgermeister

    "Since switching to Deliverect, our rejected orders have dropped from 2% down to just 0.08%. Order mistakes have decreased, even though we’re handling 55% more orders, totaling almost 1.2 million delivery orders this year."

    The Solution: Direct POS Integration, Streamlined Workflows

    Burgermeister partnered with Deliverect to centralize all delivery orders from multiple platforms directly into their pre-existing POS, eliminating the need for manual order entry, and provided a centralized system for the entire business.

    Adrianna Wisniewska, DACH Market Lead, Deliverect

    "Our mission is to help restaurant brands like Burgermeister work as efficiently as possible across multiple locations, channels, and delivery platforms so they can focus on growth and the future."

    The Result: Unlocked Efficiency, Unparalleled Savings

    By streamlining their delivery order processes, Deliverect Restaurants provided quantifiable results for Burgermeister:

    • Direct integration resulted in 90% improved accuracy and a rejected order rate of just 0.08%

    • The seamless flow of orders boosted kitchen efficiency by 20%, allowing staff to focus on quality, speed, and growth.

    • By eliminating the need to input every order manually, Deliverect has been able to save one hour of manual work per day, which equates to €6000 in labor savings per location

    Leander Brune, Chief Operating Officer, Burgermeister

    "By using Deliverect, we’ve been able to streamline operations and achieve over 90% more accuracy, and boost overall kitchen efficiency by 20%."

    Burgermeister achieved smoother, more efficient operations with Deliverect Restaurants

    Burgermeister is an outstanding example of how using multiple channels for ordering and delivery can lead to complicated operations, increased manual work, and order errors.

    Without a proactive approach to solving these issues, they can continue to build.

    With Deliverect Restaurants consolidating delivery orders, in-store operations, menu management, and sales data into one platform, Burgermeister continues to expand exponentially without compromising the customer experience.

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    Get in touch with us to discuss particular details of your organization and set up a free guided demo to see Deliverect Restaurants in action.

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