A-100

Highlights for A-100 and Deliverect Partnership Story — TLDR

1. Pioneering Home Delivery in Portugal: A-100 was the first hamburger restaurant in Portugal to offer home service, identifying and capitalizing on a unique market opportunity in 2015.

2. Focus on Quality for Delivery: The brand concentrated on factors like delivery time, packaging, and ingredient selection to ensure high-quality service, acknowledging the complexities of maintaining product quality in-home delivery.

3. Efficient Integration with Deliverect: A-100 streamlined its order processing by integrating Deliverect with their POS system, simplifying operations and increasing order processing speed.

4. Significant Time Savings and Error Reduction: The integration led to about 4 minutes saved per order compared to manual processing, significantly reducing the potential for human error in order handling.

5. Data-Driven Decision-Making and Expansion Opportunities: Deliverect's system provided valuable insights for menu adjustments and operational focus. It also facilitated sales management across locations, enabling A-100 to consider expansion and efficiently handle extra sales at food courts.

Leveraging an Order Management System

A-100 pioneered the food delivery scene by being Portugal's first hamburger restaurant with home service. The focus on product quality and customer experience since they opened their doors in 2015 explains the brand's success, which now has seven locations in the Greater Lisbon area.

"At the time, there was no home service in hamburgers. We had pizza, sushi, chicken, and saw a business opportunity here," recalls Guilherme Lebre, managing partner of A-100.

Getting into the business was made more accessible by the absence of delivery systems as we know them today, but the difficulties of home service were quickly revealed.

"Quality control is something that becomes more complicated. You have to be more careful about delivering and serving products," he said. "There are a lot of operational processes here that have to be handled well to be a success."

The menu at A-100 was not created just for delivery; its specifics were considered to ensure a good experience at home. The managing partner explains that factors such as delivery time, packaging, and the type of ingredients used are essential for a quality service.

A simple integration is enough. 

"When we started in 2015, we would take orders by phone and manually register them at the POS. There were still no delivery systems that allowed us to manage deliveries with couriers, etc.," recalls Guilherme. "It was all a bit manual, with Excel sheets, with other processes not as sophisticated as today's."

While using Zone Soft's POS solution, A-100, discovered Deliverect by automatically integrating orders from the platforms to invoices in the system.

"The integration process was very simple, we just have to define the menu and the products. Then all the integration with the platforms is done automatically, the integration with the POS and invoicing part as well."

Regarding the impact of the integration, Guilherme highlights the automation and simplification of the operation, which increases the speed of order processing and frees up time for the staff to focus on other tasks, such as packaging and product quality control.

In addition, Deliverect's system allows for the management of results "between platforms, comparing sales by location, by platform, by day of the week, by time window - these are results that allow for good decisions to be made regarding menu changes, which stores need more attention in terms of operation or sales, and this is all essential data for the success of the A-100.

A-100Fewer mistakes and more time for what matters

The Deliverect integration has resulted in a greater fluidity of service for A-100 - it takes staff around 4 minutes less to process an order when compared to the manually done process.

"It gives the room manager more time to process more orders and that fluidity impacts on sales, then also impacts on how we have time to do other tasks and give more attention to the orders being processed. That's very positive."

At the same time, the integration allows a burden to be taken off the teams by eliminating the scope for human error. Processes such as entering data, changing values, promotions, or stocks are now done automatically.

Guilherme Lebre believes that Deliverect and Zone Soft are two solutions that, when used together, make the lives of those who work in the shops easier. "That's what we also want to give our workers. An easier working day and that they can have the right tools to manage this delivery method that is delivery."

Results beyond delivery

"The integration with Deliverect and Zone Soft has changed how we see this work with the platforms and home service. The ease of managing and processing these orders allows us to think about new locations differently because we can attract an important sales volume. For example, even in food courts, where our shops are dedicated to serving customers on-site, Deliverect has come to give a great facility in processing that extra sales that there may be from the platforms, in a simplified way and so we are pleased."

In addition to the direct impact on the operation and the day-to-day operations of the staff, Deliverect stands out for "impeccable customer support at all points of contact," says the managing partner of A-100.