Highlights of Byte to Bite’s Success with Deliverect — TLDR

1. Rapid Expansion in Los Angeles: Byte to Bite, conceptualized by Paul and Alan Moore, has experienced tremendous growth quickly. Starting with one restaurant in Hollywood, they now operate seven kitchens across Los Angeles, with plans to expand further into South Bay and Long Beach.

2. Managing Multiple Brands Efficiently: Byte to Bite operates 25 brands, translating into a potential need for 700 tablets for order management. Deliverect’s integration has been crucial, allowing them to efficiently manage orders from multiple platforms across multiple locations from a single dashboard, eliminating the need for hundreds of tablets.

3. Meeting Delivery Platforms’ Standards: Deliverect has enabled Byte to Bite to meet the strict standards of delivery platforms like Uber Eats and Postmates. This includes quick acceptance, preparation, and hand-off of orders, which is essential for maintaining a high ranking on these competitive platforms.

4. Integration with POS System: The integration of Deliverect with Byte to Bite’s existing POS system, Square, has been seamless. This integration has allowed them to control all menus from a single master table without additional hardware investments.

5. Partnering with Deliverect: Byte to Bite co-founders express satisfaction with Deliverect, highlighting its effectiveness in delivery. Deliverect has matched their expectations and been instrumental in Byte to Bite’s growth, helping them maintain high service and food quality standards during their rapid expansion.

Deliverect plays a pivotal role in Byte to Bite’s exponential growth

 Byte to Bite runs multiple restaurant brands in LA. Paul and Alan Moore dreamed up the concept at the start of 2020 to take advantage of the demand for off-premises dining that they were seeing.

After helping legendary Hollywood neighborhood restaurant Cheebo go digital, they developed several popular brands optimized for delivery operating out of ghost kitchens around the city.

Using a data-driven approach, they’ve seen astonishing success over a short period as COO Paul Moore explains: “We started this wild ride a year ago with one restaurant in Hollywood, and today, we now have seven kitchens based around the Los Angeles area.” 

Spreading kitchens across Tinsel Town, they have been able to cover a large delivery area of potential customers, from Hollywood, Koreatown, and Westside to Long Beach and Burbank. The ambitious duo isn’t stopping there, as four more kitchens are already in the pipeline to cover South Bay and areas of Long Beach.

"With Deliverect, we were able to ditch the tablet madness and manage orders from multiple platforms at multiple locations from one dashboard." - Paul Moore, Co-Founder and COO of Byte to Bite

Transitioning to a delivery-only model

Initially, the team ran brick-and-mortar restaurants and virtual restaurant brands, but that all changed in 2020.

“In March last year, we had to scramble and turn basically into a delivery-only operation madly,” Paul says, “We partner with Postmates, Uber Eats, Grubhub, and DoorDash.”

As the operation grew during this challenging time, it wasn’t possible to continue processing orders in the same way. As brands and locations were added, there was far more complexity. For Paul, it comes down to some simple maths.

“We started with one tablet,” he reveals,” We now have 25 brands, so that’s 25 tablets per store. We use four platforms, so that’s 100 for seven kitchens. Then, you end up at 700 tablets. If we put those on the wall, it would be a bewildering display of technological brilliance that nobody could use.”

With Deliverect, they could ditch the tablet madness and manage orders from multiple platforms at multiple locations from one dashboard.

Deliverect helps Byte to Bite impress the demanding delivery platforms

As Byte to Bite successfully added more and more brands, the next challenge was optimizing operations to hit the demanding standards set by the delivery platforms.

“Uber Eats or Postmates is judging you based on how quickly you accept the order, how quickly you prepared the food, and how quickly you handed the food off,” co-founder and CEO Alan Moore adds, “So Deliverect has given us candidly the best solution we’ve seen by far in terms of easy processing of orders, efficient processing, and also cooking and hand-off is all recorded.”

Not only does achieving these targets make the operation run more smoothly and efficiently, but it also boosts each restaurant’s ranking on the platforms. Super crucial in the competitive LA delivery marketplace.

Paul explains how Deliverect’s integration with POS provider Square and menu management features helped them stay on top of orders without a massive outlay on new equipment: “Deliverect allows you to consolidate all of the platforms onto one screen integrated directly with Square, which we had in all of our stores. It was great. We didn’t have to buy a whole bunch of new hardware, and we can control our menus from one single master table.”

“It’s been a delight to find a partner in what we’d overall consider the delivery space as good as Deliverect.”

Deliverect: a partner that delivers on the promise

Having tried out several solutions and many lacking execution, Alan reveals his thoughts after working with Deliverect: “It’s been a delight to find a partner in what we’d overall consider the delivery space as good as Deliverect.”

Deliverect’s consolidation of delivery platforms and effective order management system has been a critical feature of Byte to Bite’s rapid success. Deliverect has enabled Bye to Bite to grow quickly and add more locations while maintaining the high quality of the service and the food.

”Most people talk a good game,” Alan concludes, “Deliverect not only talk it, but they’ve delivered it.”