Baguettes

The Challenge: Freeing Up the Team from Order Taking

After their first year operating with just two people, Baguettes was struggling to cope with high-pressure queues. It became difficult to manage taking orders while simultaneously preparing food in the kitchen, which slowed service, frustrated customers, and limited add-on sales.

• Reduce the operational burden associated with taking orders.

• Accelerate service to cater to more customers.

• Reduce queues and customer frustration.

• Promote add-on sales and increase the average transaction value.

The Solution: Reliable Kiosks for a Confident Increase in Pace

To alleviate the workload from order-taking, Baguettes initially installed two Tabesto kiosks, adding a third one six months later to further smooth the service flow.

FOX: A Model with Integrated Payment, Free from Card Machine Hassles

After initially using a kiosk model with a separate card terminal and printer, Baguettes switched to the FOX model with integrated payment. This eliminated recurring maintenance and paper management issues. This choice allowed the team to concentrate fully on preparing the dishes, without worrying about technical payment glitches.

Easy Installation and Integration with SumUp POS

Kiosk installation was simple and fast, managed by a specialist provider. Crucially, the kiosks are integrated with the SumUp POS system, ensuring seamless synchronisation of orders with both the till and the kitchen.

Smoother Service with +8% More Orders

The ordering journey on the kiosks is intuitive and fast, fully customised with the menu and suggestions. Order taking is much smoother, allowing Baguettes to absorb the flow of customers more easily, resulting in significantly reduced queues. The team can fully concentrate on preparation and service.

Average Spend 45% Higher Than at the Counter

Thanks to the kiosks, add-on sales are systematically promoted, even during peak hours. Customers also find it easier to discover meal deals, drinks, and desserts to complete their order.

The kitchen can run with just two people and handle 100 to 120 orders per service, while allowing us to remain focused on preparing the food and service, moving faster and not worrying about the rest.

The Results

• 45% higher average spend

• 94% of orders paid for on kiosks

• 8% increase in orders

• 7% conversion to meal deals

• 1:36 min average order time

[Deliverect Kiosk] is like having an excellent front-of-house service. Once you have it, you wonder how you ever managed without it.