Healthy Poke

Highlights for Healthy Poke and Deliverect Partnership Story — TLDR

1. Significant Reduction in Preparation and Waiting Time: Healthy Poke, led by Ivan Bertolone, has successfully reduced poke preparation and order waiting time from 9-10 minutes to about 5 minutes, primarily due to their technological approach.

2. Focus on Efficiency and Customer Experience: The chain emphasizes efficiency and agility through technology, while ensuring a personal touch in every order, balancing automation with human interaction.

3. Robust Technology Integration with Deliverect: Healthy Poke values Deliverect for its powerful APIs and seamless integration with other market software, particularly POS systems, enhancing operational efficiency.

4. Real-Time Menu Management and Control: Deliverect’s control panel enables Healthy Poke to manage menus in real-time, quickly deactivate and reactivate products, and make immediate updates across all channels.

5. Improved Delivery Performance and KPIs: With Deliverect, Healthy Poke has reduced failed order rates by around 30% and improved preparation and waiting times, indicating a positive impact on key performance indicators.

In addition to seeking health and freshness, they have also worked on innovating so that “the fundamentals remain... and the rest is left to technology”, as Ivan Bertolone, Business Development Director of the Healthy Poke chain, mentions. This innovative mentality has considerably reduced preparation and waiting times, allowing their recipes, especially the Poke (their flagship dish), to arrive even fresher.

Bertolone on Healthy Poke’s success: “We are a restaurant chain specializing in healthy food where the protagonist is the Poke. We have a very technological approach that inspires, above all, efficiency and agility. Also, our teams have focused on giving our customers a 100% experience.”

"We have gone from 9-10 minutes to about 5 minutes in poke preparation and order waiting time" - Ivan Bertolone, Business Development Director, Healthy Poke.

Healthy Poke and their personal touch

Healthy Poke offers healthy food and a unique experience, but there is more. Bertolone knows their personal touch to each order has also been crucial to their expansion: “The human aspect, which I love to emphasize here, is just the most fundamental thing for us. The handling of our product. We make the card by hand because that has to be a human/personal touch. The rest is left solely and exclusively to technology, which automates everything.

"Deliverect represents an important and essential partner for innovation and technology."

Fresh ingredients, fresh technology

For Healthy Poke, freshness is present in the ingredients, ideas, and technology. Hence, they prefer and recommend working with Deliverect, as Bertolone comments: “I loved that they had APIs and powerful integrations from the beginning. I dare to say they have up to an 80-90% seamless connection with the rest of the software in the market. We are talking about POS systems, for example.”

There is something else Healthy Poke’s director of business development highlights about Deliverect: “Secondly, Deliverect has an outstanding control panel. It allows you to manage your menus in real-time. It allows you to deactivate products when you need to, with a short waiting time to activate them again and have them available on all channels. Pushes, for example, are immediate. You have it live in a matter of seconds”. 

The Future of Delivery for Healthy Poke

Healthy Poke knows you must adapt to the customers’ needs in the competitive world of the restaurant industry. For them, that meant including food delivery as an option, which arrived as a critical element with the pandemic and is here to stay.

However, delivery is always a big challenge; you must know how to manage it. That is why Deliverect has been Healthy Poke’s best ally: “As an impact, I can tell you that we have improved different KPIs. We have lowered the rate of our failed orders by around 30%. The second KPI, along with the third one, I could tell you, is the reduction of both preparation time and waiting time.”

Today, that technological approach has made Healthy Poke one of the healthiest and freshest, but also one of the most innovative alternatives in the Spanish market.

Deliverect has helped their operation have the efficiency it needs so that the Healthy Poke team can focus on their business and an outstanding customer experience. That is why Bertolone concludes with the following sentence:

"They have a very assertive and responsive team, and an efficient account managing support team. Therefore, I would rate them very favorably. Today choosing a partner like Deliverect is the smartest move