Moshi Moshi

Highlights — TLDR

1. Expansive Presence in Mexican Market: Moshi Moshi operates 23 locations in Mexico City, offering famous Japanese cuisine.

2. Overcoming Post-Pandemic Delivery Challenges: Adapted to changing delivery dynamics post-pandemic, addressing connectivity and demand issues.

3. Streamlining with Deliverect: Reduced operational chaos by cutting from 69 tablets to 23, significantly improving order management efficiency.

4. Substantial Time Savings in Order Processing: Integration of Deliverect led to a 40-minute reduction per delivery, enhancing customer satisfaction.

5. Rapid and User-Friendly Implementation: Achieved full integration of Deliverect across all branches within a week, highlighting efficiency and ease of use.

Moshi Moshi - Faster Faster with Deliverect

Japanese food for a craving Mexican market? Yes, please! Know Moshi Moshi: a restaurant specializing in Japanese food with 23 locations in Mexico City and a member of Cocina Abierta, a gastronomic market where eight restaurant brands converge. 

Moshi Moshi’s flavors and recipes explore “a concept of hospitality and Japanese gastronomy in constant movement.” It’s undeniable that the recipes and mystique of this Asian country are among the favorites of world gastronomy and an experience in itself to be shared and adequately delivered.

Born on November 23, 2003, Moshi Moshi established itself and grew in a dynamic, rapidly evolving market. Like many leading brands worldwide, Moshi Moshi also uses delivery as one of its key sales channels to expand its business, but as Carlos Estrada, Brand Director of this Japanese proposal, says, “Delivery has changed a lot after the pandemic.”

The new dynamics demand shorter delivery times, process optimization, organization of all links in the chain, and the breaking down of multiple technological and operational barriers. 

"There were a lot of connectivity problems. We had a lot of order acceptance problems. We had a lot of demand. The human capacity was not enough," says Nidia Osnaya, Brand Director of Cocina Abierta.

With 23 locations and one tablet for each aggregator, Moshi Moshi’s delivery operation became a chaos of 69 tablets receiving thousands of orders every day. How to solve it? By efficiently integrating and automating the delivery process from receiving, handling, processing, and dispatching. In other words: through Deliverect. 

Reducing 40 minutes per delivery

As Estrada mentions, “...We used to manage 69 tablets that responded to the 3 aggregators for the 23 restaurants, and after integrating Deliverect now, we only worry about 23. And the concern is practically zero because Deliverect works as an aggregator, administrator, and integrator.”

Now orders go directly to the kitchen, without the need for intermediaries or any additional processes. It meant an immediate benefit of 40 minutes less in the process and delivery of each order. And in a fast-paced market with customers who crave an excellent, prompt, and quality dining experience, this meant immense added value for Moshi Moshi and its 23 branches.

"The most important Deliverect advantage is how simple it has made our operation in the delivery service channel." - Carlos Estrada, Director of Moshi Moshi.

100% easy, 100% user-friendly implementation

The importance of the delivery channel continues to grow. Moshi Moshi was no exception, so a fast, complete, and user-friendly implementation was needed. We integrated 100% of the branches in one week, and the impact was immediate.

"Without a doubt, Deliverect's customer service is essential. Agile, dynamic, friendly, and in them, we found a strategic partner that accompanies us 24/7, 100% of the time. The integration was the easiest thing in the world; practically in one week, we had 100% of the restaurants set up, which is extremely important for us," adds Estrada.

Easier, faster. Frictionless and as agile as its tools: Deliverect and Moshi Moshi have found a recipe for success.