Highlights — TLDR

1. Unique Family-Friendly Burger Concept: Founded by three dads, BRGR BRGR in British Columbia offers a comfortable environment and a focus on quality, locally sourced food, differentiating it from traditional fast-food outlets.

2. Local Community and Farm Support: Emphasizing community support, BRGR BRGR serves farm-based burgers and local craft beers, with popular items like the ‘JRRK CHKN BRGR showcasing local organic ingredients.

3. Adaptation to Delivery and Takeout: With the onset of COVID-19, BRGR BRGR pivoted to rely heavily on delivery and takeout, which became vital for sustaining the business.

4. Efficient Order Management with Deliverect: Implementing Deliverect helped BRGR BRGR streamline operations by consolidating multiple delivery platforms into one system, reducing human error and improving order precision.

5. Continued Expansion and Growth: Despite challenges, BRGR BRGR is expanding, including launching a ghost kitchen in Vancouver, with plans for further local expansion, indicating confidence and success in their business model.

How Deliverect is helping BRGR BRGR keep delivery simple

A place so nice they named it twice

Founded in the fall of 2019, BRGR BRGR is one of British Columbia’s newest burger joints. The restaurant was created by three dads – Josh, Seamus, and Kenton – who wanted to pop into a burger place with their kids and feel comfortable and good about the food they were eating.

“BRGR BRGR is very different from a traditional fast-food restaurant,” says Dustin Haffner, Regional Manager of BRGR BRGR. “We wanted to offer a nice space and a simple menu that allows us to focus on making every item awesome. We’re all about quality and providing a place that feels good for adults and kids.”

“We believe in knowing where our food comes from, supporting our local community and farms,” he continues. “That’s why we serve farm-based burgers paired with local craft beer. One of our most popular burgers is the ‘JRRK CHKN BRGR,’ which showcases fried local organic chicken, with slaw, pickles, a creamy Thai sauce, and nine chili spices delivering a nicely balanced heat.”

Focusing on order precision

BRGR BRGR opened in February 2020, so the restaurant has had to rely 100% on delivery and takeout to get through COVID-19.

“Before the pandemic,” Dustin reveals, “Delivery and takeout represented about 25% of our orders. But these channels have kept us alive for the past few months. That’s why we wanted to simplify operations and use our time and resources more efficiently.”

“We work with Uber Eats, DoorDash, and SkipTheDishes, so we managed multiple tablets. We found that we spent a lot of time inputting orders and risking mistakes. Deliverect has helped us eliminate human error. It allows our employees to focus on food quality and order precision instead of managing the POS. We can now manage all our delivery parameters from one source.”

"We found that we were spending a lot of time inputting orders, and risking mistakes while doing it. Deliverect has helped us eliminate human error." - Dustin Haffner, General Manager at BRGR BRGR

Expansion plans

As of late May (2020), restaurants in British Columbia have been allowed to reopen dine-in services while following safety protocols.

“In phase one of the reopening period, we have been doing 50% of orders in-house, meaning half our orders at this point are still coming from delivery and takeout,” Dustin continues. “We’ve recently opened up a ghost kitchen in Vancouver, and we’ve plans to build out locally into a few more locations in the coming years. BRGR BRGR is just getting started!”