Brigade Pizza

Highlights for Brigade Pizza’s Partnership with Deliverect

1. Authentic Italian Flavors and Expansion Plans: Brigade Pizza, a family-run business founded by certified pizzaiolos Grace Yeh and Jean-Daniel Nadeau, focuses on serving high-quality Neapolitan pizzas. With successful operations in Montreal, they plan to expand through franchising, seeking partners who share their passion for authentic, affordable food.

2. Delivery as a Competitive Necessity: Over the last few years, delivery has become increasingly crucial for Brigade Pizza. Grace notes that offering delivery services is essential to stay competitive, acknowledging both the revenue boost and the challenges of relying on third-party services.

3. Implementing Deliverect to Streamline Operations: Brigade Pizza integrated Deliverect to manage their growing delivery orders. This change significantly reduced order mistakes and eased the workload for staff, who no longer need to enter orders manually into the system.

4. Positive Impact on Staff and Accounting Processes: The Deliverect integrations have led to less stress on the team, particularly on cashiers handling on-site payments and delivery orders. It also streamlined accounting processes, making end-of-day reconciliations faster and more efficient.

5. Pioneering Deliverect in the Region: As one of the first in its region to adopt Deliverect, Brigade Pizza sees the tool as indispensable. The benefits observed in a short period include fewer errors, reduced stress for staff, and enhanced operational efficiency.

Passionate about pizza-making

Brigade Pizza is a family-run business founded by Grace Yeh and her husband, Jean-Daniel Nadeau. Both certified pizzaiolos by the Vera Pizza Napoletana Association, wanted to create an approachable restaurant where guests could enjoy high-quality Neapolitan pizzas at affordable prices. Having recently celebrated its fifth anniversary, the fast-casual pizzeria has become the go-to spot for everyone with a taste for authentic Italian flavors and a homey atmosphere.

Expanding the business

With its original Montreal location in full swing, Brigade Pizza opened a second branch in Sherbrooke, run under a franchise. “We’re looking for franchising partners who share our vision of preparing authentic, high-quality food that’s affordable and accessible to the mainstream,” explains co-founder Grace. “It’s not only about experience. It’s about passion. We hope to open more branches in the coming years.”

Delivery is a necessity if you want to compete.

In the past three to four years, delivery’s been growing steadily for Brigade. According to Grace, it keeps getting bigger every year. “When we set up the business, some of the third-party delivery platforms that are now major players weren’t even on the market yet,” She reveals, “Today, to stay in the competition, you have to offer delivery – something that would be hard for us to do by ourselves. That’s where third-party delivery comes in.”

“When you sign up with an external delivery partner, there are upsides and downsides,” says Grace. “Of course, you have the increase in revenue, which is a big advantage. The downside is that you lose some of the control – you have to rely on that third party, but that’s the nature of the business.”

Relieving stress with Deliverect

With off-premise sales now accounting for around 10% of the business, Brigade Pizza recently joined Deliverect to scale its delivery operation.

“In the beginning, we struggled with mistakes in the orders as our volumes were getting bigger,” explains Grace. “The integration means our people no ldon’tger have to double punch the orders. It makes the job so much easier for the staff and reduces mistakes. We’ve only been using the integration for a month (since September 2019), but already it’s clear that we have fewer mistakes and fewer missed orders on our ordering platforms.”

Brigade Pizza is one of the Deliverect pioneers in its region, and Grace reveals that they could never see themselves going back. “We’re a high-volume, high-taste restaurant, and the delivery demand will only get bigger. In the short time we’ve been integrated, we’ve noticed less stress on the team and the cashier in charge of taking on-site payments and delivery orders. In terms of accounting, the integration also saves us time. It makes it much faster to reconcile and do our accounting.”