Fast Casual
Deliverect Restaurants drives 55% online sales growth for Burgermeister
Leander Brune, Chief Operating Officer, Burgermeister
"Burgermeister is Berlin’s most iconic burger chain. We now run 20 locations across Germany, and we’re expanding internationally for the first time."
Key results achieved with Deliverect Restaurants
Sales increased by 55% due to improved menu accuracy
Ordering errors reduced by 90% thanks to automatic order injection
Rejected orders dropped from 2% to 0.08% due to live menu updates
Online rate increased by 99% thanks to centralized platform management
Kitchen efficiency boosted by 20% due to consolidated order flows
€120,000 of manual labor costs saved thanks to automatic POS integration
The Challenge: Increased Orders, Increased Mistakes
With orders pouring in from multiple delivery platforms, staff were forced to spend crucial time manually re-typing every single order into the in-house POS system. This process was a major drain on resources:
Elevated error rate: The manual process of typing every delivery order into Burgermeister’s POS system was resulting in human error, which was impacting both revenue and customer satisfaction.
Operational toll: Staff were spending valuable time keying in every order from Wolt, Lieferando, and UberEats, which was pulling focus away from food prep and service.
Reduced customer trust: Miscommunications, input errors and order rejections impacted the customer experience, which doesn't reflect Burgermeister's aim for top-notch quality across the business.
The Solution: Direct POS Integration, Streamlined Workflows
To tackle the complexities of high-volume, multi-channel orders, Burgermeister partnered with Deliverect to implement a direct integration between all delivery platforms and the brand's existing POS system.
Deliverect established a single, seamless connection that channeled incoming orders from all delivery platforms straight into the kitchen's POS system.
By reducing the amount of manual processes, Deliverect Restaurants gave Burgermeister the tools to build a stable, scalable foundation for its international expansion.
The Result: Unlocked Efficiency, Unparalleled Savings
By streamlining their delivery order processes, Deliverect Restaurants provided quantifiable results for Burgermeister:
Direct integration resulted in 90% improved accuracy and a rejected order rate of just 0.08%
The seamless flow of orders boosted kitchen efficiency by 20%, allowing staff to focus on quality, speed, and growth.
By eliminating the need to input every order manually, Deliverect has been able to save one hour of manual work per day, which equates to €6000 in labor savings per location
Burgermeister achieved smoother, more efficient operations with Deliverect Restaurants
Burgermeister is an outstanding example of how using multiple channels for ordering and delivery can lead to complicated operations, increased manual work, and order errors.
Without a proactive approach to solving these issues, they can continue to build.
With Deliverect Restaurants consolidating delivery orders, in-store operations, menu management, and sales data into one platform, Burgermeister continues to expand exponentially without compromising the customer experience.