Highlights — TLDR

1. Decade of Culinary Excellence in the Netherlands: De Pizzabakkers, established in Amsterdam in 2009, has grown to 23 restaurants across the Netherlands, renowned for its homemade Roman wood-fired pizza paired with Prosecco.

2. Signature Dishes and Inclusive Menu: The chain’s popular offerings include the pizza Prosciutto Tartufo and the vegetarian (and available vegan) Pizza Campagnola, catering to diverse dietary preferences.

3. Operational Efficiency with Deliverect: The integration of Deliverect’s online ordering system significantly reduced phone orders, freeing up staff to focus on in-house guests and improving operational efficiency.

4. POS Integration and Streamlined Delivery: De Pizzabakkers benefits from Deliverect’s integration with their Lightspeed POS system, allowing seamless management of orders across multiple delivery platforms.

5. Adaptation and Expansion Plans: Responding to the challenges of the pandemic, De Pizzabakkers rapidly implemented Deliverect’s services with plans for further expansion in new cities, continuing to offer their unique dining experience.

Deliverect helps De Pizzabakkers win back time and energy

Pizza & prosecco

With over 10 years of experience, De Pizzabakkers is one of the biggest players in the Dutch restaurant industry. The restaurant chain, which opened its very first location in Amsterdam in 2009, currently has 23 restaurants all across the Netherlands.

De Pizzabakkers prides itself on its homemade, high-quality Roman wood-fired pizza, which you can pair with a glass of Prosecco. “Combining pizza and Prosecco adds a fresh twist to the guest experience,” says Siang-Lan Go, Co-Founder of De Pizzabakkers. “But more than that, we also take on a community activity role: our restaurants are cozy and accessible, providing a setting where you can relax and spend time with friends and family... and enjoy pizza at its very best!”

One of the most popular pizzas on the menu from the beginning is the pizza Prosciutto Tartufo, a pizza Bianca with mozzarella, egg, cooked ham, truffle cream sauce, and parsley. A newer favorite with guests of De Pizzabakkers is the Pizza Campagnola, a vegetarian pizza with gorgonzola, mozzarella, zucchini, artichoke, sun-dried tomatoes, and basil. And because De Pizzabakkers is a place for everyone who enjoys pizza, regardless of their diet, you can also order the latter as a vegan pizza.

"Since we started using the Deliverect online ordering system, phone orders have decreased significantly, allowing our employees to focus on our in-house guests."

Extra time for the guest

“Before we started working with Deliverect, we already had many orders to go,” says Robert-Jan Goes, Franchise and Restaurant Consultant at De Pizzabakkers. “Back then, our guests phoned in their order before picking up their meal. We started looking for an online order system because we noticed increasing customer demand. That’s how we ended up joining forces with Deliverect.”

“Since we started using the Deliverect online ordering system, phone orders have decreased significantly, allowing our employees to focus on our in-house guests,” Robert-Jan continues. “We don’t have to invest as much operational energy into our pick-up orders. That helps win back time we can invest into making our guests feel welcome.”

Harnessing the POS integration

Pizza delivery is also one of the ordering options at De Pizzabakkers. “We have been testing with delivery for a long time,” says Siang-Lan. “Initially, we were looking into 1 platform, but we connected with multiple ones because of the Coronavirus. The fact that we can integrate all these delivery platforms and our online ordering system directly with our Lightspeed POS system is one of the biggest advantages of Deliverect.”

“Indeed, because of the pandemic, we had to roll out Deliverect’s services at lightning speed,” Robert-Jan confirms. “Deliverect’s customer service is extremely helpful and responsive and immediately solves problems.”

According to Siang-Lan, the global crisis caused the focus to be on streamlining the existing operations in the new situation. “But we do have new openings planned already. I can imagine there are still many cities where people are waiting for our tasty pizza.”