KLC virtual restaurants

Highlights for KLC's Partnership with Deliverect — TLDR

1. Centralized Platform Reduces Complexity: KLC significantly reduced its reliance on multiple tablets by adopting Deliverect, consolidating order management across Kuwait, Dubai, and Qatar into one centralized platform.

2. Efficiency in Managing Multiple Brands: KLC operates multiple virtual brands across various cloud kitchens. Deliverect's integration streamlined the process of managing these brands, enhancing efficiency and effectiveness.

3. Improved Kitchen Operations and Delivery Time: Deliverect helped KLC reduce kitchen processing time by 2-3 minutes per order, directly improving overall delivery time and enhancing customer satisfaction.

4. Invaluable Insights for Menu Engineering: The partnership provided KLC with enriched insights into customer preferences and behavior, assisting in menu engineering and decision-making to better align with customer needs.

5. Increased Accuracy and Customer Satisfaction: The streamlined ordering system brought about by Deliverect not only saved time but also improved accuracy and efficiency, leading to higher levels of customer satisfaction.

Using hundreds of tablets was time-consuming and left room for error when menus changed, stock shortages arose, or extensive changes were necessary. Deliverect changed that by reducing the need for tablets and providing KLC virtual restaurants with a single screen to update all their brands at once, gain more decisive insights, reduce error, and view an amalgamated and prioritized list of orders for the kitchen.

Reducing 400 tablets down to one centralized platform was a real game-changer for KLC, as Mubarak Jaffar, CEO & co-founder, explains:

“We are currently operating our virtual brands across Kuwait, Dubai and Qatar, working with over 6 aggregators in more than 20 cloud kitchens, and being integrated with Deliverect allowed us to achieve this in a short period of time.”

This allowed them to gain enriched insights into customer preferences and behavior in real-time.

Seamless Brand Introductions

KLC’s business model operates by hosting multiple brands, managing their aggregators, and introducing new brands to expand. The company has been using Deliverect to streamline the process to ensure successful brand introductions,

“After introducing our brands to an ever-growing market, Deliverect helps us manage these brands efficiently and effectively, without limiting our creativity.” Abdulaziz Al Bahar – Brand Creation & Development.

A Ray of Light in Dark Kitchens

“Deliverect helps us reduce 2-3 minutes from our overall kitchen time and improve our delivery time by creating this customer-to-kitchen direct order transmission.” Ali Abu Elayyan – Head of Operations Support.

By combining all brands onto one platform, KLC’s kitchen saw several benefits. The centralized ordering system first took the displayed orders from the six aggregator tablets onto one screen. These orders are prioritized in real-time to provide maximum clarity and boost efficiency.

“They also assisted us in menu engineering. This better helped us to understand the impact of the changes we made so that we can make better decisions in the future to cater to our customers.” Abdulaziz Al Bahar – Brand Creation & Development.

Accuracy is vital for the smooth operation of KLC’s multiple brands, and the increased insights helped better align the brands with their customer base. The streamlined ordering system saved time and improved accuracy and efficiency within the kitchen. The increased clarity of their delivery service ensured customers directly benefited from KLC’s speed, efficiency, and error reduction boosts.

Deliverect, the Game-Changer

KLC has transformed the restaurant industry through their cloud kitchen model, and Deliverect has been instrumental in their success. They’ve increased efficiency, accuracy, and customer satisfaction levels. 

“Deliverect has enabled us to significantly improve our efficiency and accuracy, reduce errors, and gain insights into our customers’ needs. We’re proud of what we achieved with Deliverect’s help.” Ali Abu Elayyan – Head of Operations Support.

KLC has established itself as a leader in the virtual restaurant space, and thanks to Deliverect’s cutting-edge platform, their success will remain strong in the years to come. By teaming up, KLC and Deliverect set a new standard of excellence in the industry.