Guacamole

Highlights for Guacamole's Partnership with Deliverect — T

1. Transition to Efficient Delivery Model: Guacamole, embracing technology for better service, ventured into delivery services in 2017. Today, 25% of their orders are through various delivery platforms, emphasizing the brand's commitment to fast yet quality service.

2. Streamlined Order Management: The integration of Deliverect in late 2021 significantly improved Guacamole's setup times for in-store and delivery services by aggregating orders from all platforms onto one tablet.

3. Enhanced Reporting and Business Insights: Deliverect's flexible reporting allowed Guacamole to gain valuable insights into their operations, enabling them to understand business performance across different stores and platforms and make informed improvements.

4. Operational Efficiency and Staff Optimization: The implementation of Deliverect helped Guacamole in staff scheduling and efficiency, particularly during peak times, by identifying patterns in order volume.

5. Reliable System with Personalized Customer Service: Guacamole found Deliverect's Delivery Manager App to be reliable and glitch-free and appreciated the personalized, prompt customer service provided by Deliverect's support team.

Guacamole relies on Deliverect to streamline operations and optimize results.

Guacamole opened the doors of its first restaurant in 2011 to serve Mexican-inspired food with fresh, natural ingredients.

Birju Kanabar, the founder, fell in love with the restaurant business while studying in England, and, when he returned to Portugal in 2011, he didn't let the financial crisis the country was going through stop him from following his dream. Ten years later, he has five restaurants in the Greater Lisbon area.

"When I came back, there was no fresh guacamole, and there were very few Mexican restaurants," explains the founder. The concept was simple and sought after to make up for the lack of supply in the city while celebrating one of the most famous Mexican dishes: gGuacamole

The leap into delivery

In addition to the focus on freshness and origin of ingredients, the brand seeks to offer a fast service, without being fast food.

"We like technology that improves our service and the customer experience," Birju reveals, and the bet on the delivery service since 2017 is proof of this.

Today, 25% of orders are for delivery through Glovo, Uber Eats, Bolt Food, and their online ordering platform, the transition has not been without challenges.

The difficulties a restaurant faces when starting in delivery, according to GGuacamole'sfounder, are related to managing and balancing work in the store and the fact that the experience at home is never the same as in the room.

The solution is, on the one side, the choice of packaging and the implementation of standard processes that guarantee the quality of the experience at home and in any of the 5 restaurants.

On the other hand, managing delivery orders requires a simplified, optimized, and efficient system - a need that Deliverect's system satisfied.

"We were growing and as more platforms arrived in Portugal we began to feel that managing so many tablets and menus was difficult. The reporting was very complicated," recalls Birju Kanabar. "But then I met Deliverect, saw that it was already a very fine-tuned product and we did the test because it really offered everything we were looking for."

The impact of Deliverect, from staff efficiency to creating your platform

Deliverect was integrated in late 2021, and the results were soon to be felt.

"Overall, it has greatly improved our setup times" for store and delivery, says Birju. By aggregating orders from all platforms on one tablet, the staff doesn't have to worry about which platform or which tablet the order is falling on. They just have to focus on preparation.

The Guacamole founder also highlights faster action on problems thanks to the reporting system.

"Deliverect's reporting is very flexible - we can see store by store, platform by platform - and that helped us a lot to understand our business, to understand where we're doing well, where we're not doing well, and try to improve what we do on a day-to-day basis."

Access to results is crucial to offer the best possible customer experience, whether at home or in any of the 5 Guacamole restaurants. Dynamic menus, digital marketing campaigns, and standard processes are key elements to guarantee this experience.

At the same time, the restaurant staff has also benefited from the system's detailed analysis of the operation. The efficiency in the kitchen from simplifying order management is just one of the benefits Birju Kanabar highlights.

"With the Deliverect dashboard we can clearly see the peaks and troughs in orders, and that has helped a lot in staff efficiency, because sometimes we can have staff organized in a different way when we see that there is a pattern. We were able with that data to make a greater efficiency of our work schedule and staff."

A partner you can count on 100%

Birju reinforces how the experience with Deliverect's Delivery Manager App has been "very good." "It's an app that hasn't had any glitches, that rarely has a bug, so we can rely 100% on the system."

Regarding customer service, "From the beginning, it has been very personal. When contact is needed, the support team is always available to answer any questions or solve problems. "The response is very fast, we never have our operation stopped because of Deliverect."

When asked if he would recommend Deliverect's system, the Guacamole founder doesn't hesitate. "Yes, totally. Because it allows several things: bringing the various platforms together, managing the couriers, having our own platform and couriers, and consolidating all the elements into one platform."