Highlights for Poutineville and Deliverect Partnership Story — TLDR

1. Innovative Approach to Poutine: Poutineville, founded by Camillo Fresco and Kosta Kariotakis, reengineered the classic poutine dish, offering customers a wide array of customizable options, including different meats, cheeses, gravies, and potato preparations.

2. Expansion to Delivery Platforms: In 2018, with the launch of Uber Eats and other delivery platforms in Canada, Poutineville expanded its service to include delivery, significantly increasing their order volume.

3. Streamlined Order Processing with Deliverect: Deliverect integration simplified order transfer to Poutineville’s POS system, reducing errors, saving time, and eliminating the need for manual order entry during busy periods.

4. Handling Menu Complexity: Poutineville’s complex menu, with numerous customization options, requires a sophisticated management system. Deliverect facilitated this, allowing seamless integration with their POS and delivery platforms.

5. Optimism for Future Expansion and Sales Growth: Despite temporary setbacks due to COVID-19, Poutineville plans to continue its expansion. Camillo expresses confidence in Deliverect’s ability to handle increasing off-premises orders and contribute to future sales growth.

Deliverect powers delivery at Poutineville, as it raises the bar for poutine in Quebec

Since 2011, Poutineville has made a name for itself as the reinventor of Quebec’s best-loved dish.

Traditionally, poutine consists of a mound of French fries topped with cheese curds and piping hot gravy. Poutineville’s founders, Camillo Fresco and Kosta Kariotakis, have entirely reengineered the classic while respecting its fundamentals, adding different options for each part of the dish. Customers can create their mountain of goodness by choosing their favorite from the wide selection of meats, cheeses, gravies, and even four other preparations of the potato element.

“At Poutineville, you can make your own customized poutine or opt for one of the combos on our menu,” says Camillo Fresco, co-founder of Poutineville. “One of our signature dishes is ‘The Poutineville,’ for which we use crushed potatoes that are then refried, fresh cheese curds, mozzarella, braised beef, and red wine sauce. But we’re not only doing poutine: we offer comfort food at its best, serving burgers, sandwiches, gourmet hot dogs, and much more.” 

"I’m very happy with the integration because it results in fewer errors in transferring orders from the platforms to our POS system." 

—Camillo Fresco, co-founder of Poutineville

Raising the delivery game

Poutineville always offered takeout, but in 2018, Uber Eats launched in dozens of cities across Canada, and food delivery platforms boomed.

“When we decided to start with delivery, we got on board with Uber Eats, Foodora, SkipTheDishes, and GOLO,” Camillo says. “Since we were already doing takeout, we were used to people phoning in orders and picking them up, but with the added delivery platforms, we suddenly got many more orders. The delivery scene is exciting for us, but taking orders, punching them in, and putting them into our POS is difficult. This is where Deliverect is giving us a hand.”

Camillo continues: “Deliverect facilitates the delivery process, enabling us to execute deliveries promptly. I’m thrilled with the integration because it reduces errors in transferring orders from the platforms to our POS system. There’s also the time factor: previously, we had to put all orders through our POS for government reasons, having to give out a receipt to all customers. During supper time, we were bombarded with online orders, all of which had to be reprocessed by our staff. Now, the customer puts in their order with whichever platform they use, and our kitchen immediately gets it the way they want it. By taking out the person punching in orders, we save time and staffing and limit errors.”

"We’re looking forward to managing all these off-premises orders with Deliverect, which has always been able to quickly turn any problem into a solution."

A world of customization

One of the things that makes Poutineville so unique is that it allows customers to create their poutine from scratch. The team needed a platform that could handle the complexity of the menu.

“The customer can choose what kind of potato they want, which cheeses, vegetables, and meats to add, and of course, we also have different gravies,” Camillo says. “But that also means that from a technical viewpoint, our menu and concept are very complicated as there are numerous items in millions of combinations. I think it’s hard to find a more complex menu than ours, so we are pleased that the integration has worked out so well and we were able to adapt it to meet our needs. Once we get a menu integrated with Deliverect, with Cluster – our POS – and with the delivery platforms, we can manage our menu ourselves and do anything!”

“Working with Deliverect is a win-win situation. I would recommend it to everyone. I believe that once things get back to normal after COVID-19, delivery will make up a larger percentage of Poutineville’s sales than before. We’re looking forward to managing all these off-premises orders with Deliverect. Which has always been able to quickly turn any problem into a solution.”

Poutineville was planning on opening four new locations in 2020, but unfortunately, the plans had to be put on hold temporarily due to the coronavirus outbreak. Camillo: “Right now, we’re in Quebec but coming back to Toronto soon. Our expansion will continue; we’re excited to share the poutine love with everyone.”