Highlights for The Wagyu Bar's Use of Deliverect — TLDR

1. Crucial Launch Amid Pandemic Restrictions: The Wagyu Bar, an extension of Meat N’ Bone, opened in November 2020 amidst dining restrictions due to the pandemic. This timing made delivery and takeout services essential for the restaurant’s success.

2. Overcoming System Integration Challenges: Initially, The Wagyu Bar struggled with a complex delivery system involving multiple tablets and separate POS systems. Deliverect provided a unified solution, integrating all services and simplifying the ordering process.

3. Streamlining Kitchen Operations: Before Deliverect, kitchen staff were frequently interrupted to manage orders on different tablets. Deliverect automated this process, reducing prep time by 70% and allowing chefs to focus on cooking without distractions.

4. Data-Driven Insights and Efficiency: The Wagyu Bar leverages Deliverect’s reporting tools for data-driven decision-making. This feature helps in understanding sales trends and demands across various delivery platforms, enhancing strategic planning.

5. Eliminating Human Error: With Deliverect, The Wagyu Bar experienced a significant reduction in human errors in order processing. Orders are now streamlined, automatically printed, and managed efficiently, leading to near-zero errors.

Deliverect ensures The Wagyu Bar’s successful launch despite dine-in restrictions

Meat N’ Bone was founded in 2018 by three meat-loving friends, tired of paying over the odds for mediocre beef.

Obsessed with finding the best quality meat possible, co-founder Gabriel Llaurado says he and his business partners researched tirelessly to learn about the different gradings of both USDA beef and prized Japanese Wagyu. 

“We were crazy about meats, but we didn’t find the quality that we wanted,” Gabriel explains, “So we founded Meat N’ Bone always with the premise of having a restaurant.”

With three stores in Miami and an online store shipping high-grade meat, seafood, grills, knives, wines, and beers all over the country, the brand was in a strong position. The Wagyu Bar, the brand’s walk-in tasting room, opened in November 2020 in the midst of pandemic restrictions on dining.

The aim was to showcase their range of meat and seafood in a casual atmosphere with a laser focus on the quality of the ingredients and cooking techniques – the inverse of many steakhouses that Gabriel says are “all smoke and mirrors.”

Deliverect enables a successful launch despite dine-in restrictions

Launching The Wagyu Bar amid unprecedented dine-in restrictions meant that delivery and takeout orders were crucial to its success from the beginning. Gabriel soon realized that the system they had in place wasn’t up to the task. 

One of the problems, Gabriel says, was that the different parts of the system didn’t talk to each other. The POS was separate from all the delivery services that were managed through multiple tablets.

“Delivery was very complex,” he recalls, “At some points, we had two people looking at tablets just to keep up with the demand.”

After searching for a solution and coming across Deliverect, Gabriel admits he thought it was “too good to be true” at first but was pleasantly surprised.

“We signed up, and we loved the onboarding process.” he says, “We were told how everything would happen, and in less than 10 days, we had the integration done. We had all of our accounts placed, we had our menu built.”

Gabriel says that Deliverect immediately simplified the ordering process, freeing up staff to concentrate on other areas.

“Deliverect provided a turnkey solution for us,” he says, “One person can look at the tablet and find any pending orders and so efficiencies went from zero to one hundred.”

From kitchen nightmares to delivery dreams

One of the biggest issues with the previous system was the chaos it caused in the kitchen. The chefs would have to stop what they were doing and check multiple tablets to see when orders were coming through.

Chef Jorge Cruz recalls the kitchen nightmare: “Before Deliverect, we found ourselves to be very unorganized. Someone would have to stop doing what they were doing, go and confirm the orders, put the time on, and run a kitchen at the same time.”

With orders automatically forwarded to the POS and printed in the kitchen, Deliverect eliminated the problem and allowed the chefs to concentrate on the cooking.

“Deliverect made it easy to just focus mainly on the kitchen. It was basically like having an extra set of hands,” Jorge says.

Gabriel agrees that Deliverect had a huge impact on productivity estimating, “It probably minimized prepping time by 70%.”

“It would save a lot of time,” he continues, “It’s a life-changing experience for a kitchen team to have one place where they can see everything rather than having to keep up with many other devices. It’s so good that we don’t remember not having it.”

Key insights from accurate reports

A final bonus of using Delliverect was how easy it is to look at sales data and compare the performance of different delivery platforms. 

“We’re a data-driven restaurant,” says Gabriel, “One of the things we do is use Deliverect reporting to understand our sales and our demand. It’s interesting to see the trends depending on the time of day and the kind of food that is being requested for delivery in one place.”

Rather than logging in to multiple accounts on different tablets and trying to consolidate the data manually into one format, Gabriel can look at the Deliverect dashboard and easily compare sales data from different channels.

“We don’t have to export reports from different platforms. We can just see it in one place,” he says.

Deliverect is a must-have for restaurants like The Wagyu Bar

After implementing Deliverect to consolidate delivery orders, the team found that they could focus on areas that required a human touch. Deliverect reduced errors to near zero by managing all the orders in one place.

“Human error was eliminated 100%,” Gabriel reveals, “We don’t run into that situation now. All the orders are streamlined, they’re printed, and they appear on our tablet.”