Mani in Pasta

Highlights — TLDR

1. Innovative Beginnings and Expansion: Mani in Pasta, established in 2014 by Andrea Villani, pioneered high-quality, contemporary pizzas using sprouted and organic flour. The brand expanded from its first location in Via Pisacane to additional outlets in Via Padova and the Sempione district, with potential plans for international growth.

2. Commitment to Quality and Consistency: The pizzeria strongly emphasizes quality control, utilizing apps to record humidity and preparation times, ensuring a consistently superior product across all locations.

3. Partnership with Deliverect for Efficiency: To manage the surge in delivery demand, particularly during the pandemic, Mani in Pasta integrated Deliverect, connecting their POS with online and third-party sales channels and reducing manual entries and operational time.

4. Operational Challenges and Solutions: Before Deliverect, high order volumes led to operational bottlenecks, with staff overwhelmed by manual order entries. The implementation of Deliverect’s software streamlined operations and reduced errors.

5. Data-Driven Management for Growth: Control and data analysis are crucial for Mani in Pasta’s management. Deliverect enables remote changes, accurate reporting, and effective tracking of menu popularity, which are vital for the pizzeria’s growth and customer loyalty.
   

Mani in Pasta’s first pizzeria opened its doors in 2014, a year before the Italian and international gastronomy watershed event: Expo 2015. The event dedicated to food sustainability made people rediscover care for ingredients, forever changing the philosophy of many restaurants in our country, especially Milan. 

The founder of this successful format, Andrea Villani, anticipated the trend. His establishments churn out contemporary pizzas made with the highest quality ingredients. Mani in Pasta uses only sprouted and organic flour, which, in addition to being more assimilable by the body, also contains less sugar. 

They leave nothing to chance. Pizza makers record humidity data on an app and preparation time during kneading. Creating a protocol increases the company’s value and allows for a quality product that is always consistent.

"I want to have quality products always and to open new venues with the same standards wherever I want."

The recipe has paid off, and after the first outlet in Via Pisacane 47, a stone’s throw from the bastions of Porta Venezia, openings followed in Via Padova and the elegant Sempione district (Via Procida 1). Andrea Villani does not rule out further expansion abroad, but not before establishing a solid base in Italy.

Mani in Pasta has no outside backers, and its position in the competitive restaurant scene is solely due to the work of Andrea Villani, his staff, and Deliverect.   

Why did Mani in Pasta choose Deliverect? 

A modern business can only function with an efficient cash management system and a solution capable of automatically integrating all online orders. 

For this reason, Deliverect is an essential partner. It is a digital solution specializing in online order management: it connects the POS to online and third-party sales channels, eliminates manual entries, and significantly reduces operational time.

Before the pandemic, manually entering orders from Glovo manually was no problem. Today, the landscape is radically different. The inability to leave the house has driven up demand for delivery, and the trend has continued with the end of lockdowns. In smaller establishments, home delivery accounts for 85 percent of sales. 

Before relying on Deliverect, operations needed to be optimized, and restaurants could not cope with order volumes. Andrea was forced to turn off delivery platforms to avoid receiving extra orders, losing significant revenue. Today, it is no longer sustainable to devote one person to enter orders into the cash register, which inevitably increases errors.

"How come no app brings them all together and automatically transmits them to my cash management system?"

This question remained unanswered for a long time, but fortunately, the founder of Mani in Pasta discovered Deliverect, the software that simplifies and optimizes online order management. 

The importance of control

During the chat with Andrea Villani, one factor was mentioned several times: control. In her words, a business like Mani in Pasta cannot be run like a family restaurant. Making changes remotely, the ability to cross-reference data, and the availability of accurate reports are critical to continue to grow and gauge a product's popularity. 

"Was the spicy pizza successful? I can ask the pizza maker, but keepingp track of all the information is complicated when you're running multiple venues."

Before choosing Deliverect, the manager had to contact the third-party delivery platform’s customer service and wait whenever Mani in Pasta wanted to change a menu on a delivery partner’s platform. In addition to the time factor, they were subject to possible third-party errors. Ultimately, Deliverect ensures a drastic reduction in errors, increasing customer loyalty.  

"Growth is only for some; you must know how to do it. You have to be in control."