Deliverect by the Numbers: A Remarkable Second Quarter 2023
In this article, we celebrate Deliverect's Q2 milestones, from acquiring ChatFood to processing 52 million global orders, and share key industry trends.
It’s hard to believe we’re already halfway through the year. Time does fly by when you’re having fun. And we, for sure, are having a blast. In the second quarter of 2023, we made significant progress in enabling growth for food businesses of all sizes around the world, and that’s something we love to share as it confirms we’re moving in the right direction.
So —once again— here’s a recap of the milestones and stats that move us forward here at Deliverect.
New solutions to expand our all-in-one growth platform
We acquired ChatFood, a leader in Social Media Ordering, Order & Pay at the Table and Loyalty Solutions. This acquisition provides the restaurant industry with a unified solution to enable profitable growth and exceptional experiences, including social, dine-in QR, direct channel ordering, and online food delivery.
Deliverect Social Media Ordering: Enables restaurants to use Facebook, Instagram, and WhatsApp as direct sell channels. By leveraging Meta™ powerful business tools, restaurants can create ads and target their customers where they are.
Deliverect Order & Pay: Our new QR code solution speeds up table turn times by up to 10 minutes and improves your customer’s experience. With Deliverect Order & Pay, restaurant customers can open tabs, split bills, and pay directly from an intuitive mobile-optimized interface.
Our new products join our already comprehensive pull of solutions to enable growth in different steps of a restaurant, dark kitchen, and chain restaurant online strategy.
Learn more about our ChatFood acquisition in our official press release.
Making orders count
In the first quarter of 2023, we successfully processed 47 million online orders across the globe. This momentum continued into the next quarter, where we witnessed a surge in the numbers, reaching a new high of 52 million orders. This impressive six-month performance accounts for a staggering 73% of the total orders we managed throughout 2022, which stood at 135 million.
But our focus continues beyond sheer order volume. We are committed to enhancing our customers’ profitability and driving transformative change in the global food industry. We are not just counting orders; we are making orders count.
As we move ahead, we promise to keep this commitment at the forefront of all our efforts, shaping a brighter and more innovative future for the worldwide food service industry.
Talking about fascinating numbers:
Friday, April 28th was the day with the most orders (689,256) while 7:10 pm was the time with the highest number of orders. This makes us think that when the workweek ends, the indulgence begins. Consider that for your next promo.
The cities with the most delivery orders: Top 3 ranking
1. London
If someone knows how to enjoy life, those are Londoners. London has been named the city with the most delivery orders worldwide for the third time. Is it the fogginess? Is it the outstanding array of food concepts? It’s a perfect match between creativity, quality, and operational excellence? In our view, it’s a fusion of it all.
Thank you for loving delivery food, London.
2. Toronto
Canada’s largest city, Toronto, secures the silver medal in the global food delivery arena. From poutine to pho, whether it’s through delivery giants like Door Dash, SkipTheDishes, and Uber Eats or via a beloved local restaurant’s delivery service, Toronto delivers whatever its residents crave.
3. Dubai
Dubai has established itself as a hub for food delivery. Its vibrant culinary scene reflects the city’s diverse cultural mix and readiness to embrace the new while honoring tradition. This vibrant city continues to set the benchmark for culinary variety and innovation in food delivery services. From traditional Emirati cuisine to the most sophisticated global flavors, it’s all just a tap away in Dubai.
The top 3 most ordered food items
As far as the world’s preferred food goes, we’re sure pizza, tacos, and sushi will always be favorites. However, according to our data, this time, Hawaiian signature Poké bowls, classics cheeseburgers, and French fries take the top positions as the most ordered food items. Whether it’s the freshness of a Poké bowl or the comforting familiarity of cheeseburgers and fries, one aspect remains constant — the demand for freshness and quality in food delivery. This priority was highlighted in our ‘Food Inflation Delivery Trends 2022’ report, demonstrating customers’ evolving trends and preferences across the globe.
Poke bowl
Cheeseburger
French Fries
Most ordered restaurant - Mama Noura KSA
Our ‘most order restaurant award’ of the quarter flies again to the Middle East. This time, the award lands in the deserving hands of Mama Noura. More than just a fast-food chain, Mama Noura has carved its name in the hearts of food lovers with its extensive menu of Lebanese delicacies.
“At Mama Noura, we recognize the significance of crafting an unforgettable experience for our valued customers. Similar to how an exceptional culinary masterpiece harmonizes the perfect blend of ingredients and presentation, we rely on Deliverect to ensure a consistent, streamlined, and dependable online ordering and delivery process. This partnership enables us to maintain the highest standards of service, allowing us to consistently deliver exceptional quality to our esteemed customers.’’
— Abdulrahman BinSuwaidan, deputy general manager.
Famed for its fresh juices that instantly quench thirst in the Arabian heat, Mama Noura also reigns supreme with its sizzling shawarma, tasty barbecue, and vibrant array of salads. Mama Noura has set a high bar in the fast food landscape. Their success is a testament to the power of quality ingredients, authentic recipes, and the enduring appeal of well-crafted, traditional meals.
Closing thoughts
These past months have demonstrated our commitment to enhancing the global foodservice community through impressive statistics, innovative solutions, and enduring partnerships. From handling a staggering number of orders to extending our reach across the vibrant cities of London, Toronto, and Dubai, we’ve played our part in millions of food experiences.
Our journey isn’t just about numbers. It’s about the people we serve, the experiences we enable, and the passion we pour into our work daily. Every order, whether it’s a nutritious Poké bowl or a comforting cheeseburger and fries, is a testament to our mission. As we continue to grow and innovate, we’re committed to making each order count.
So, here’s to many more quarters of growth, exceptional service, and delicious food. Together, we’re shaping the future of the food service industry, one order at a time.
