Highlights — TLDR

1. Innovative Gastronomic Ventures: Founded in Lisbon in 2016, Grupo Nómada explores Japanese fusion cuisine with two distinct brands: Nómada and Umikai, focusing on fine dining and exclusively online offerings, respectively.

2. Emphasis on Delivery Services: Recognizing the importance of delivery, Grupo Nómada collaborated with Uber Eats from the beginning, with Umikai designed exclusively for delivery and takeaway.

3. Operational Challenges and Solutions: Managing multiple operations presented significant challenges. Implementing Deliverect allowed for integrating billing with their POS system and centralizing order management, significantly reducing manual work.

4. Significant Cost and Error Reduction: With Deliverect, Grupo Nómada reduced order failures from 30 to 5 per month and saved €1,115 monthly. This efficiency allowed for improved order accuracy and customer experience.

5. Future Expansion and Growth: Grupo Nómada plans to expand Umikai geographically and introduce a new brand exploring modern Italian cuisine. Deliverect plays a key role in managing their growing portfolio.

• Savings of €1,115 per month with the reduction in order failures 

• Decreased number of orders with errors from 30 to 5 orders per month 

Grupo Nómada: a gastronomic experience without borders 

Grupo Nómada was born in 2016 to explore Japanese fusion cuisine in a fine dining position. Founded in Lisbon by Rui Raposo de Oliveira, managing partner, and Francisco Bessone, executive chef, the restaurant Nómada gave its name to the Group that recognized, from the outset, the importance of delivery. With different paths, the founders combine two complementary visions of the business that prioritize quality: the food, the service, and the customer experience. 

"Delivery for us has always been important," says Rui Raposo de Oliveira about implementing the service when Nómada opened. The bet on the delivery service went hand in hand with Uber Eats' entry into the Portuguese market in 2017. In turn, Umikai, a project launched in 2020, was designed exclusively for deliveries and takeaways. With an exclusively online concept, it combines Japanese and Hawaiian influences in a menu that includes pokés and sushi at competitive prices. 

With the growing competitiveness in the Lisbon gastronomic market and the challenges of managing two brands and four locations, Grupo Nómada found in Deliverect the solution to manage its operations, automate processes and optimize resources. 

The challenges of managing multiple operations 

Since Nómada started integrating delivery service, the significant challenges have been offering the experience of a luxury restaurant at home. And with that came additional tasks, such as managing orders and integrating invoicing.

"I wanted the restaurant to have billing [for delivery orders] at the same POS. And before we had Deliverect, that was done manually. We lost a lot of time. So, regarding human resources, it was a brutal difference."  

Rui Raposo de Oliveira, co-founder and managing partner of Grupo Nómada 

Despite benefiting from Nómada's experience, the launch of Umikai was the first exercise in growth and brought its challenges. "Suddenly, we got the growing pains of having to manage multiple operations," recalls the managing partner of Nómada Group. In addition to the exclusive partnership with Uber Eats' platform, Umikai has its channel and in-store pick-up service, reinforcing the need to centralize and automate operation management. 

With two distinct brands, four spaces to manage, and its fleet of couriers, Grupo Nómada's priority was finding a partner to integrate all of its services into a single system.

"Integrators are often focused on the different marketplaces and are not worried about the rest. But it's the rest that interests me. I want to integrate my fleets; I want to integrate marketplaces. I want to integrate my website and have this all linked to my invoicing so I don't have to worry. Thanks to Deliverect, we have all these options built in." 

Rui Raposo de Oliveira, co-founder and managing partner of Grupo Nómada

Centralize the management of operations with Deliverect 

For Grupo Nómada, Deliverect's back office is a great advantage in managing POS systems, proprietary channels, and marketplaces. By centralizing all the systems required for the operation in a single dashboard with reports and insights, it is possible to have a detailed overview of the restaurants' performance. 

"The fact that I can do everything in the same place, I have a view that allows me to control everything. Not only the different partners but also the different brands of the Group." 

Rui Raposo de Oliveira, co-founder and managing partner of Grupo Nómada

The benefits of working with Deliverect

In addition to centralizing information, the Deliverect system has allowed Grupo Nómada to automate processes and optimize human resources. The integration has allowed:

•  Reduce the number of failed orders from 30 to 5 orders per month; - Save 1,115€ per month with the reduction of failed orders 

• Have more time to ensure that the orders have no faults; 

• Identify and resolve order failures faster with a single dashboard; 

• Improve customer experience; 

• Increase the evaluation of delivery services; 

• Manage pricing on multiple platforms with just one click and avoid errors 

• Manage own fleet through the Deliverect Dispatch system 

• Manage own online shops and delivery platforms simultaneously 

• Analyse and redefine business strategies with Deliverect Insights. 

"Deliverect helped a lot to have metrics to do these accounts: to be able to understand what the volume of orders is, what comes out of Uber Eats, what comes out of our website." 

Rui Raposo de Oliveira, co-founder and managing partner of Grupo Nómada

A partnership with plans for the future

Working with Deliverect is essential for Grupo Nómada to achieve the plans it has for the future. On the horizon is creating a new brand to explore the concept of modern Italian, which will consequently broaden the Group's portfolio and operations. Furthermore, the Group intends to move forward with a geographical expansion of Umikai, opening more shops and spaces to conquer territory. 

Whatever the future holds, Grupo Nómada continues to grow and to work with Deliverect to serve quality food, whether in restaurant or delivery.