Highlights — TLDR

1. Global Presence and Diverse Offerings: Established in London, Crêpeaffaire has expanded to over 20 locations worldwide, including the UK, The Netherlands, Kuwait, and Saudi Arabia. They offer a wide range of crêpes, waffles, and galettes, catering to various dietary preferences, including sweet, savory, gluten-free, and vegan options.

2. Growing Emphasis on Delivery Services: Recognizing the importance of delivery in the current market, Crêpeaffaire has integrated delivery as a crucial part of their business model, aiming to reach customers everywhere, whether at home, in the office, or elsewhere.

3. Streamlining Operations with Deliverect: Initially faced with managing multiple tablets and delivery providers, Crêpeaffaire partnered with Deliverect to streamline their delivery operations. This integration has led to more efficient order processing, reducing labor and minimizing errors.

4. Enhanced Efficiency and Accuracy: Deliverect’s key feature, according to Crêpeaffaire, is the significant efficiency it adds to their business. The partnership has improved the speed and accuracy of their delivery services, with an automated and functional flow requiring minimal intervention.

5. Commitment to Sustainability: Beyond their food offerings, Crêpeaffaire is dedicated to sustainability, using recyclable and biodegradable packaging, offering incentives for reusable cups, and providing free water refills. This commitment reflects their goal of serving quality food and being environmentally responsible.

Crêpeaffaire partners with Deliverect for global expansion.

Whether you’re craving sweet, savory, gluten-free, or vegan crêpes, waffles, or galettes, Crêpeaffaire has got your back. Established in London in 2004, this group of branded crêperies offers something for everyone, stuffing its fresh and homemade crêpes with an endless range of delicious fillings that will leave you wanting more.

With 20 locations (and counting!) stretching from the UK to The Netherlands, Kuwait, and Saudi Arabia, Crêpeaffaire wants to spread the joy worldwide. Customers can turn to physical and online stores to get their sweet or savory fixes wherever they are.

Embracing delivery opportunities

“Delivery is a significant portion of the business that continues to grow,” says Matt Steggles, Head of Marketing at Crêpeaffaire. “Offering delivery is an essential element of our business model, as we want to reach everyone unable to make it to one of our shops, whether in the office, at home, or elsewhere. The delivery market and on-demand consumer trends are growing, and we want to be a part of that. We plan to expand both in the UK and internationally, making Crêpeaffaire available in even more locations to serve as many as possible.”

Streamlining operations with Deliverect 

“Rolling out delivery in so many locations proved difficult at the start,” explains Matt. “We were working with multiple tablets and delivery providers. The manual keying in all the orders increased labor and often led to mistakes. After signing up with Deliverect, we were able to streamline that process. Our delivery operations are now much more efficient - we’re accepting orders fast, getting them out and into the hands of our customers more accurately.”

What is Deliverect’s key feature in Crêpeaffaire’s eyes? “It’s all about the efficiency Deliverect adds to our business. We feel that this partnership improves both speed and accuracy. And it’s great that once everything’s up and running, you don’t tend to need a lot of help or direction as the whole flow is fully automated and functional.”

“We were working with multiple tablets and delivery providers. The manual process of having to key in all the orders increased labor and often led to mistakes. After signing up with Deliverect, we were able to streamline that process."

Sustainability is key

Crêpeaffaire isn’t just about crêpes; the quick-service restaurant chain also gives a crêpe about the planet. Customers order their food and drinks in recyclable, biodegradable packaging, and wooden alternatives have replaced plastic cutlery. In-house diners are encouraged to bring their reusable cup for hot beverages in exchange for a small discount, and on top of that, free water refill is offered across several of the brand’s locations. 

“We’re always trying to do more, do better, improve,” states Matt Steggles. “Striving for the ultimate best is at the heart of our business, whether it’s about delivery, food quality or sustainability - we just want the best for our customers.”