Infographic - 8 Challenges Delivery Restaurants Face and How to Solve Them
Delivery restaurants face numerous daily challenges, such as managing stock, handling online orders, and scheduling shifts. Even with technology, you may not be aware of all the solutions that could help your business perform better.
That’s why we compiled eight challenges restaurants face and how to solve them. All in an easy-to-read and shareable infographic.
We’re sure you’ve faced many of these challenges—if not all of them.
A deeper look at the challenges delivery restaurants face and how to solve them
1. “Costly mistakes and time wasted from manually re-punching orders.”
Deliverect client CrêpeAffaire solved it by streamlining their operations. Matt Steggles, Head of Marketing at CrêpeAffaire, tells us about
“We were working with multiple tablets and delivery providers. The manual process of having to key in all the orders increased labor and often led to mistakes. After signing up with Deliverect, we were able to streamline that process. Our delivery operations are now much more efficient - we’re accepting orders fast, getting them out and into the hands of our customers more accurately.”
2. “Stress from managing too many tablets.”
You’re probably familiar with this one. It’s not only about the hell of having one tablet per delivery provider using too much space but also wasting staff’s valuable time in such a repetitive and prone-to-error task.
Byte to Bite’s, a multiple restaurant brands concept in LA dreamed up by Paul and Alan Moore at the start of 2020 to take advantage of the demand for off-premises dining that they were seeing.
“We started with one tablet,” Byte to Bite COO Paul Moore reveals,” We now have 25 brands, so that’s 25 tablets per store. We use four platforms, so that’s 100 for seven kitchens. Then, you end up at 700 tablets. If we put those on the wall, it would be a bewildering display of technological brilliance that nobody could use.”
"With Deliverect, we were able to ditch the tablet madness and manage orders from multiple platforms at multiple locations from one dashboard."
3. “Spending hours individually updating menus for each delivery platform.”
Updating menus one by one is one of a restaurant’s most significant pain points regarding online ordering. Luckily for you, there’s a streamlined solution for that. Burger restaurant Goiko shares how they solved it.
“We gained control over our deliveries, menu management, and reporting. Using the Deliverect platform, we can manage everything from a single interface, greatly improving our efficiency,” Andrés Luzón, project coordinator at Goiko, explains.
“What’s more, we can easily go back and check our order history, as everything is recorded. Filtering orders by date, type, delivery partner, locations, etc., is simple. That makes it a great source of business intelligence as well.”
4. No data? Your restaurant could pay the price for that.
Nowadays, knowledge is in the palm of your hand. Every delivery order can tell you a lot about your operation, customers, and potential growth. The correct data can help you upgrade your working hours and menu, run data-driven promotions on specific delivery platforms, and more. Are you paying attention to your sales data? If you’re not, then you’re missing a gold mine.
“Having a single interface that contains extensive reporting on finances, peak hours, bestsellers, etc., saves me a lot of time. Before, I had to combine the different reports from all delivery partners and calculate our total net profit by hand. Now, I can see it instantly.” - Alexander Jerejian, regional manager at Salsa Shop.
5. Out-of-stock? Out-of-business
Delivery orders are on the rise. They can mean up to 50-70% of total sales for modern restaurants and dark kitchens. Could you allow your restaurant not to have its inventory synced with your online channels? The answer is no. It does not only diminish your selling opportunities, but it also damages your relationship with the customer.
That’s where POS integration comes to the rescue. Just like it did for It’s All Greek to Me:
“Data from the different delivery players wasn’t being fed to our POS, so knowing exactly what was sold was nearly impossible. Deliverect helped us connect our delivery channels to our POS system, allowing us to easily update our live inventory and gain insights on our best sellers.”
6. Meet VAT requirements with ease
When everything is streamlined and properly integrated, you can get many things done automatically, like meeting VAT requirements. That happens when you connect your POS through Deliverect, which lets you track your sales correctly.
A feature your accountants will love.
7. Streamline courier hand-off
Delivery Drivers are the magical breach between your fantastic food and your beloved customers. Without proper online ordering flow in your restaurant, things get crowded. Why is that bad for your restaurant?
Your staff will get stressed and confused by too many delivery drivers asking for their orders.
Staff wastes valuable time on unnecessary interactions with delivery drivers.
A crowded entrance could leave a wrong impression on your customers, thus providing a bad experience.
An excellent way to solve this problem is to implement Deliverect Pickup Manager, which gives a clear visualization of order statuses through a display or QR code. Deliverect Pickup Manager makes the hand-off seamless and streamlined.
8. Your customers are looking, but they’re not finding.
Maybe it is, but if it takes your customers too long to find you, you’ll lose a valuable opportunity.
Every DSP—Delivery Service Provider—Uses its own algorithm to rank restaurants and dark kitchens in their platform. However, it is known that all DSPs consider delivery speed, error rate, and positive reviews to rank restaurants higher.
In short, a better delivery performance will lead to more positive customer reviews and a better position of your listing.
Overcoming your delivery challenges
Many of these challenges are easily solved by automating unproductive and repetitive tasks, leveraging technology to streamline your online delivery process, and acting on smart-relevant data.
If you want to explore any of these challenges and their solution, look at our complete blog post and learn how to avoid the costly mistakes messing with your time and money.
Learn more about Deliverect and how it can free yourself—and your staff—from the stress of managing multiple tablets and much more.
